EMS Dispatch Center Manager - 24/7 Leadership & Growth

MedEx Ambulance Service Inc.; Skokie (IL); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Sign-on bonus

Relocation assistance

Health insurance (Medical, dental, and

PTO

Disability insurance

Tuition assistance

401(k) with company match

NAEMT membership

Supportive work environment

Job summary

MedEx Ambulance Service Inc. in Skokie, IL, seeks a Dispatch Manager to oversee our 24/7 ambulance communications center, ensuring responsive leadership and smooth operations across emergencies and routine calls.

The role demands flexibility, focus on high‑quality service, and strong cross‑team collaboration. You will supervise dispatch staff, coordinate emergent and inter‑facility responses, and drive process improvements while reporting to the Communications Center Director.

Qualifications

• Minimum 5 years EMS Communications Center management experience.
• EMT-B or EMT-P license (preferred, not required).
• EMD certification (preferred, not required).
• Demonstrated leadership and organizational skills.
• Excellent communication and decision-making abilities.

Responsibilities

• Lead and supervise dispatch personnel.
• Coordinate emergent and inter-facility response activities.
• Maintain compliance with operational and safety standards.
• Foster strong communication across internal teams and with external partners.
• Continuously improve dispatch processes and service delivery.
• Report directly to the Communications Center Director.

Skills

EMS Management

Leadership

Communication

Decision-making

Organizational Skills

Education

EMT-B or EMT-P license (certification)

Job description

MedEx Ambulance Service Inc. in Skokie, IL, seeks a Dispatch Manager to oversee our 24/7 ambulance communications center, ensuring responsive leadership and smooth operations across emergencies and routine calls.

The role demands flexibility, focus on high‑quality service, and strong cross‑team collaboration. You will supervise dispatch staff, coordinate emergent and inter‑facility responses, and drive process improvements while reporting to the Communications Center Director.