Public Safety Dispatch Operations Director

Indiana University Bloomington; Bloomington (IN); Presencial; USD 77.000 - 94.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Health savings account (HSA)

Tuition subsidy for employees

Paid holidays and generous PTO

Descripción de la vacante

Indiana University Bloomington Public Safety seeks a capable leader to manage dispatch staff and daily operations across campus. You will establish short-term objectives, address operational issues, and drive process improvements while overseeing performance and staffing decisions.

Role emphasizes staff training, high customer service standards, and professional conduct within a 24/7 public safety environment at IU Bloomington.

Formación

• Bachelor's degree in a relevant field.
• Minimum 2 years of related experience.
• Ability to lead and manage others.

Responsabilidades

• Provides day-to-day operational management of public safety dispatch staff.
• Establishes short-term operational objectives.
• Identifies dispatch and operational issues and implements solutions to improve processes and efficiency; oversees QA/QC efforts.
• Analyzes, monitors, and evaluates performance; sets priorities and conducts performance reviews.
• Ensures adequate staffing and effective scheduling; informs employment decisions for staff.
• Provides training to staff to improve customer service operations; identifies development opportunities.
• Maintains professionalism and strong customer relationships; ensures safety and compliance.

Conocimientos

Lead / manage others

Time management

Collaboration & team building

Customer relationship building

Judgment & decision making

Professionalism

Organization

Verbal communication

Educación

Bachelor's degree in relevant field

Descripción del empleo

Indiana University Bloomington Public Safety seeks a capable leader to manage dispatch staff and daily operations across campus. You will establish short-term objectives, address operational issues, and drive process improvements while overseeing performance and staffing decisions.

Role emphasizes staff training, high customer service standards, and professional conduct within a 24/7 public safety environment at IU Bloomington.