Public Safety Dispatch Operations Director

Indiana University Bloomington; Bloomington (IN); On-site; USD 77,000 - 94,000; Full time

Benefits offered by this job

Medical insurance

Health savings account (HSA)

Tuition subsidy for employees

Paid holidays and generous PTO

Job summary

Indiana University Bloomington Public Safety seeks a capable leader to manage dispatch staff and daily operations across campus. You will establish short-term objectives, address operational issues, and drive process improvements while overseeing performance and staffing decisions.

Role emphasizes staff training, high customer service standards, and professional conduct within a 24/7 public safety environment at IU Bloomington.

Qualifications

• Bachelor's degree in a relevant field.
• Minimum 2 years of related experience.
• Ability to lead and manage others.

Responsibilities

• Provides day-to-day operational management of public safety dispatch staff.
• Establishes short-term operational objectives.
• Identifies dispatch and operational issues and implements solutions to improve processes and efficiency; oversees QA/QC efforts.
• Analyzes, monitors, and evaluates performance; sets priorities and conducts performance reviews.
• Ensures adequate staffing and effective scheduling; informs employment decisions for staff.
• Provides training to staff to improve customer service operations; identifies development opportunities.
• Maintains professionalism and strong customer relationships; ensures safety and compliance.

Skills

Lead / manage others

Time management

Collaboration & team building

Customer relationship building

Judgment & decision making

Professionalism

Organization

Verbal communication

Education

Bachelor's degree in relevant field

Job description

Indiana University Bloomington Public Safety seeks a capable leader to manage dispatch staff and daily operations across campus. You will establish short-term objectives, address operational issues, and drive process improvements while overseeing performance and staffing decisions.

Role emphasizes staff training, high customer service standards, and professional conduct within a 24/7 public safety environment at IU Bloomington.