EMS Dispatch & Care Coordination Specialist

MetroHealth; Cleveland (OH); On-site; USD 52,000 - 68,000; Full time

Job summary

MetroHealth Medical Center in Cleveland is seeking a skilled dispatcher to support MetroLife Flight and the emergency care team. You will coordinate the safe movement of patients between scenes, hospitals, and facilities, serving as the primary contact for internal and external customers and ensuring access to critical services.

The role requires an EMT certification, BLS, a valid Ohio driver’s license, strong map-reading, CAD and MS Office skills, and the ability to manage multiple tasks with

Qualifications

• High School Diploma or GED required.
• Ohio EMT certification required.
• Valid Ohio Driver's License and insurability.
• BLS certification from American Heart Association (AHA).

Responsibilities

• Coordinate safe movement of patients between scenes, hospitals, and facilities.
• Serve as primary contact with internal and external customers for call processing and completion.
• Dispatch and monitor aircraft and critical care ground units.
• Support EMS and Fire Departments with critical needs.

Skills

EMS dispatch

Map reading

MS Office

Medical terminology

Multi-tasking

Education

High School Diploma or GED

Ohio EMT certification

Ohio Driver's License

BLS certification (AHA)

Tools

CAD software

Mapping software

Aviation VOC Center software

Job description

MetroHealth Medical Center in Cleveland is seeking a skilled dispatcher to support MetroLife Flight and the emergency care team. You will coordinate the safe movement of patients between scenes, hospitals, and facilities, serving as the primary contact for internal and external customers and ensuring access to critical services.

The role requires an EMT certification, BLS, a valid Ohio driver’s license, strong map-reading, CAD and MS Office skills, and the ability to manage multiple tasks with