Coordinator (EMT) Dispatch - Life Flight Operations, 72 Hours, Nights

MetroHealth; Cleveland (OH); On-site; USD 52,000 - 78,000; Full time

Job summary

MetroHealth is seeking a dedicated dispatcher to support the Metro Life Flight emergency care team in Cleveland, OH. The role provides start-to-finish concierge and call management services for critical patient calls, coordinating access to burn, cardiac, neurology, pediatric, and trauma services.

The dispatcher serves as a primary contact with internal and external customers, dispatches aircraft and ground units, and ensures safety and timely movement of patients between scenes and facilities.

Qualifications

• High School Diploma or GED.
• Current Ohio EMT certification.
• Valid Ohio driver's license.
• BLS certification from AHA.
• 1 year dispatching experience in 911/public safety or EMS.
• Ability to read maps and understand directions.
• Proficient use of CAD and mapping software.
• Strong computer skills and medical terminology.

Responsibilities

• Serve as primary contact with internal and external customers, managing call ownership end-to-end.
• Coordinate start-to-finish call processing and completion for critical patient needs.
• Dispatch and monitor movement of aircraft and critical care ground units.
• Support EMS and Fire Departments with urgent needs and resource access.
• Maintain timely communication and problem resolution across disciplines.

Skills

Dispatch experience

Map reading

Medical terminology

Time management

Multi-tasking

Data entry

MS Office

Education

High School Diploma

OH EMT certification

Tools

CAD software

Aviation Vendor Centre software

Mapping software

Flight CAD systems

Job description

Location: METROHEALTH MEDICAL CENTER

Biweekly Hours: 72.00

Shift: Nights, rotating weekends and holidays

The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services. The system strives to become as good at preventing disease as it is at treating it. Founded in 1837, Cuyahoga County's safety-net health system operates four hospitals, four emergency departments and more than 20 health centers.

Summary

As key member of MetroHealth's premier and recognized Metro Life Flight (MLF)/MetroHealth emergency care team provides logistics and facilitation for critical patient calls for both MetroHealth and partner organizations. Manages the safe and timely movement of patients between accident scenes, hospitals, and other medical facilities. Serves as an ambassador of both The MetroHealth System brand and values and those of its partners. As the primary point of contact with internal and external customers, provides start-to-finish concierge and call management services, serving as call owner and single touchpoint through all phases of call processing and completion. Ensures access to critical services such as burn, cardiac, neurology, pediatric, and trauma services, engaging in problem resolution and resource access. Coordinates communication and follow-through with a multi-disciplinary and diverse clientele in a timely, systematic, and professional manner. Dispatches and monitors the movement of aircraft and critical care ground units, continuously always monitors and facilitates resources for the safety of crew and patients. Supports the local EMS and Fire Departments with critical needs.

Qualifications

Required:

• High School Diploma or passage of a high school equivalency exam.
• Current certification as an Ohio Emergency Medical Technician.
• Current and valid Ohio Driver's License and, obtain and maintain eligibility of insurability as determined by MetroHealth System insurance carrier's requirements to operate MetroHealth vehicles.
• Basic Life Support (BLS) certification from the American Heart Association (AHA).
• 1 year of dispatching experience for a 911 public safety, hospital-based transport, or other EMS operation.
• Ability to quickly and expertly read a map and understand and convey directions. Knowledge of Ohio geography and other business locations or obtains/displays within 6 months of hire, as supplemented by on-house training.
• Proficient use of flight computer-aided dispatch (CAD) software, mapping software, and Aviation Vendor Operational Control Center software or obtains/displays within 6 months of hire, as supplemented by in-house training.
• Strong computer skills, to include MS Office and data entry. Strong knowledge of medical terminology. Detail oriented with strong organizational, time management, and multi-tasking skills.

Preferred:

• Possess a current Ohio Emergency Medical Technician-Paramedic (EMT-P) certification.
• Current certification as an Emergency Medical Dispatcher (EMD). Flight operations or flight dispatch experience.
• Physical Requirements: May sit, stand, stoop, bend, and ambulate intermittently during the day. May need to sit or stand for extended periods. See in the normal visual range with or without correction. Monitor multiple monitors for an extended period. Hear in the normal audio range with or without correction. Finger dexterity to operate office equipment.
• Ability to push/pull 70-150 pounds. Ability to lift 10-50 pounds. May be required to wear a telephone headset for an extended period.