EMS Communications Specialist: Dispatch & Care Coordination

MMT Ambulance; Cleveland (OH); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Free CAPCE-accredited training

Tuition reimbursement

Comprehensive benefits

Job summary

MMT Ambulance in Cleveland is seeking a Communication Specialist to coordinate between dispatchers and facilities, ensuring timely and accurate responses to ambulance transport requests. You will operate the multi-line phone system and computer software, and notify callers of delays when requested.

The role requires a high school diploma or equivalent, strong English communication, teamwork, and the ability to handle high-stress situations.

Qualifications

• High school diploma or equivalent.
• Knowledge of medical terminology.
• Strong written and spoken English.
• Ability to work in a high-stress environment.
• Customer service experience.
• Experience with electronic communication systems.

Responsibilities

• Coordinate communication between dispatchers and facilities to ensure timely responses to ambulance transport requests.
• Receive, assimilate, and accurately record information into our system.
• Operate computers, software, and a multi-line phone system.
• Notify callers of delays in transports upon request of dispatch.
• Work varying shifts, including weekends and holidays.

Skills

Communication

English fluency

Teamwork

Stress management

Customer service

Medical terminology

Education

High school diploma or equivalent

Tools

Electronic communication systems

Job description

MMT Ambulance in Cleveland is seeking a Communication Specialist to coordinate between dispatchers and facilities, ensuring timely and accurate responses to ambulance transport requests. You will operate the multi-line phone system and computer software, and notify callers of delays when requested.

The role requires a high school diploma or equivalent, strong English communication, teamwork, and the ability to handle high-stress situations.