Coordinator (EMT) Dispatch - Life Flight Operations, 72 Hours, Nights

The MetroHealth System; Cleveland (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

The MetroHealth System Life Flight Operations is seeking a Coordinator (EMT) Dispatch for a 72-hour night rotation. The role delivers start-to-finish call management and coordinates the movement of patients between scenes, hospitals, and facilities, serving as the primary touchpoint for internal and external customers.

Responsibilities include dispatching and monitoring aircraft and ground units, ensuring access to burn, cardiac, neurology, pediatric, and trauma services, and supporting EMS and

Qualifications

• Minimum high school diploma or equivalent; Ohio EMT certification required.
• Current Ohio driver’s license and insurability eligibility.
• BLS certification and 1 year dispatching EMS experience.

Responsibilities

• Coordinate movement of patients and aircraft/ground units.
• Serve as primary point of contact for internal and external customers.
• Ensure access to critical services and resources; resolve problems.
• Dispatch and monitor movement; support EMS and Fire Departments.

Skills

EMS dispatch

CAD software

MS Office

Medical terminology

Driver's license

BLS

EMT

Map reading

Multitasking

Attention to detail

Education

High School Diploma

Ohio EMT certification

Ohio Driver's License

EMT-P preferred

EMD certification preferred

Tools

Flight CAD software

Mapping software

Aviation software

Data entry systems

Job description

Coordinator (EMT) Dispatch - Life Flight Operations, 72 Hours, Nights

Location: METROHEALTH MEDICAL CENTER

Biweekly Hours: 72.00

Shift: Nights, rotating weekends and holidays

The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services. The system strives to become as good at preventing disease as it is at treating it. Founded in 1837, Cuyahoga County’s safety-net health system operates four hospitals, four emergency departments and more than 20 health centers.

Summary

As key member of MetroHealth’s premier and recognized Metro Life Flight (MLF)/MetroHealth emergency care team provides logistics and facilitation for critical patient calls for both MetroHealth and partner organizations. Manages the safe and timely movement of patients between accident scenes, hospitals, and other medical facilities. Serves as an ambassador of both The MetroHealth System brand and values and those of its partners. As the primary point of contact with internal and external customers, provides start-to-finish concierge and call management services, serving as call owner and single touchpoint through all phases of call processing and completion. Ensures access to critical services such as burn, cardiac, neurology, pediatric, and trauma services, engaging in problem resolution and resource access. Coordinates communication and follow-through with a multi-disciplinary and diverse clientele in a timely, systematic, and professional manner. Dispatches and monitors the movement of aircraft and critical care ground units, continuously always monitors and facilitates resources for the safety of crew and patients. Supports the local EMS and Fire Departments with critical needs.

Qualifications

Required:

• High School Diploma or passage of a high school equivalency exam.
• Current certification as an Ohio Emergency Medical Technician.
• Current and valid Ohio Driver’s License and, obtain and maintain eligibility of insurability as determined by MetroHealth System insurance carrier’s requirements to operate MetroHealth vehicles.
• Basic Life Support (BLS) certification from the American Heart Association (AHA).
• 1 year of dispatching experience for a 911 public safety, hospital-based transport, or other EMS operation.
• Ability to quickly and expertly read a map and understand and convey directions. Knowledge of Ohio geography and other business locations or obtains/displays within 6 months of hire, as supplemented by on-house training.
• Proficient use of flight computer-aided dispatch (CAD) software, mapping software, and Aviation Vendor Operational Control Center software or obtains/displays within 6 months of hire, as supplemented by in-house training.
• Strong computer skills, to include MS Office and data entry. Strong knowledge of medical terminology. Detail oriented with strong organizational, time management, and multi-tasking skills.

Preferred:

• Possess a current Ohio Emergency Medical Technician-Paramedic (EMT-P) certification.
• Current certification as an Emergency Medical Dispatcher (EMD). Flight operations or flight dispatch experience.

Physical Requirements: May sit, stand, stoop, bend, and ambulate intermittently during the day. May need to sit or stand for extended periods. See in the normal visual range with or without correction. Monitor multiple monitors for an extended period. Hear in the normal audio range with or without correction. Finger dexterity to operate office equipment. Ability to push/pull 70-150 pounds. Ability to lift 10-50 pounds. May be required to wear a telephone headset for an extended period.

Salary

Negotiable

Close Date

10/27/2026

Post Date

09/22/2026

Employment Type

Employee

Category

Operations

Location

METROHEALTH MEDICAL CENTER|CLEVELAND, OH

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2500 MetroHealth Drive,Cuyahoga,Cleveland,OH,44109,US