EMS Communications Dispatcher — 24/7 Emergency Calls

Emergency Telecommunicator Services; Michigan; On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

The Emergency Telecommunicator Services position is for a dispatcher handling emergency calls in a demanding medical dispatch setting. You verify caller location, collect details, and apply approved questions to determine priority and responder needs.

Responsibilities include coordinating ambulance resources, delivering protocol-based instructions, relaying critical information, and documenting calls for quality reviews. A high school diploma and CPR certification are commonly required.

Qualifications

• High school diploma or equivalent is commonly required.
• CPR certification may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

CPR certification

Job description

The Emergency Telecommunicator Services position is for a dispatcher handling emergency calls in a demanding medical dispatch setting. You verify caller location, collect details, and apply approved questions to determine priority and responder needs.

Responsibilities include coordinating ambulance resources, delivering protocol-based instructions, relaying critical information, and documenting calls for quality reviews. A high school diploma and CPR certification are commonly required.