EMS Dispatcher: Save Lives with 24/7 Critical Communication

911 Emergency Communications; Freeport (MN); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance

Continuing education

Job summary

911 Emergency Communications seeks an Emergency Medical Dispatcher to handle incoming medical emergency calls, verify location and details, and coordinate EMS response using approved protocols. The role may require shift work, nights, weekends, and overtime as needed.

Position involves high-stakes communication, data entry, and adherence to medical dispatch protocols. Training or certification is available through the employer, with opportunities for ongoing professional development.

Qualifications

• High school diploma or equivalent required.
• Certification as Emergency Medical Dispatcher may be required or sponsored training offered.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Communication

Calm under pressure

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

911 Emergency Communications seeks an Emergency Medical Dispatcher to handle incoming medical emergency calls, verify location and details, and coordinate EMS response using approved protocols. The role may require shift work, nights, weekends, and overtime as needed.

Position involves high-stakes communication, data entry, and adherence to medical dispatch protocols. Training or certification is available through the employer, with opportunities for ongoing professional development.