EMS Dispatch Specialist - 24/7 Emergency Communications

911 Emergency Communications; Prospect Park (NJ); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications is seeking a dedicated Emergency Medical Dispatcher to handle medical emergency calls, confirm locations, obtain essential details, and determine response priority using approved protocols.

The role involves coordinating ambulance resources, providing caller instructions, documenting calls, and participating in quality-review activities. A high school diploma and CPR certification are commonly required, with certifications like EMD considered on a case-by-case basis.

Qualifications

• A high school diploma or equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications and accepted providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient location, callback number, and access details
• Ask approved questions about the patient's condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Calm under pressure

Multitasking

Effective communication

Education

High school diploma or equivalent

CPR certification

EMD certification (preferred)

Job description

911 Emergency Communications is seeking a dedicated Emergency Medical Dispatcher to handle medical emergency calls, confirm locations, obtain essential details, and determine response priority using approved protocols.

The role involves coordinating ambulance resources, providing caller instructions, documenting calls, and participating in quality-review activities. A high school diploma and CPR certification are commonly required, with certifications like EMD considered on a case-by-case basis.