EMS Emergency Dispatcher — 24/7 Critical Calls & Coordination

Emergency Telecommunicator Services; Matamoras (Pike County); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

Emergency Telecommunicator Services in the United States seeks an Emergency Medical Dispatcher to handle medical emergencies, gather critical data, and coordinate response priorities from a central console.

Responsibilities include triaging calls, confirming locations, and issuing protocol-based instructions while maintaining patient confidentiality and participating in quality reviews.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient's location, callback number, and access details
• Ask approved questions about the patient's condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Job description

Emergency Telecommunicator Services in the United States seeks an Emergency Medical Dispatcher to handle medical emergencies, gather critical data, and coordinate response priorities from a central console.

Responsibilities include triaging calls, confirming locations, and issuing protocol-based instructions while maintaining patient confidentiality and participating in quality reviews.