Empowerment Skills Trainer – PCA Program (Hybrid)

ne-arc; Lexington (VA); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Flexible Spending Accounts

Group Life Insurance

Retirement plan

Employee Assistance Program

Professional development

eAcademy online learning

Mileage reimbursement

Employee discounts

Job summary

The Northeast Arc helps people with disabilities become full participants in the community; choosing for themselves how to live, learn, work, socialize and play. The Skills Trainer plays a meaningful, community-facing role within Northeast Arc's Personal Care Management (PCM) program, directly supporting that mission every day.

The Northeast Arc Personal Care Management (PCM) program serves about 5,000 individuals living in communities throughout northeastern Massachusetts, Greater Boston, and

Qualifications

• Strong interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong interviewing and assessment skills.
• Excellent written and verbal communication skills.
• Must be proficient in Microsoft Office applications and entering narrative and other data into a database.
• Experience with home visiting and previous work with individuals with disabilities preferred.

Responsibilities

• Assess the personal care needs of individuals in collaboration with a nurse and occupational therapist, and prepare PCA applications for submission to the consumer's insurer.
• Teach individuals how to successfully hire, train, supervise, and pay their own Personal Care Attendants once program approval is received.
• Provide skills training to consumers with an active Prior Authorization, following the approved Medicaid curriculum, and educate them on all phases of the PCA program, including how to be an employer, hiring PCAs, managing PCA payroll and associated paperwork, and how to manage the personal care program.
• Conduct home visits to assess consumer needs and deliver in-person support and training.
• Maintain accurate and timely documentation of consumer interactions and progress in the program database.
• Support consumers and surrogates through ongoing case management, responding to questions and changes in care needs.
• Collaborate with the interdisciplinary PCM team, including nurses, occupational therapists, and administrative staff, to ensure coordinated, high-quality service delivery.
• Participate in all department meetings and trainings related to the Medicaid PCA Program.

Skills

Interpersonal skills

Customer service

Organizational skills

Communication skills

Microsoft Office proficiency

Data entry into database

Home visiting experience

Education

High School Diploma or equivalent

BA/BS in Human Service field preferred

Tools

Microsoft Office

Database entry system

Job description

The Northeast Arc helps people with disabilities become full participants in the community; choosing for themselves how to live, learn, work, socialize and play. The Skills Trainer plays a meaningful, community-facing role within Northeast Arc's Personal Care Management (PCM) program, directly supporting that mission every day.

The Northeast Arc Personal Care Management (PCM) program serves about 5,000 individuals living in communities throughout northeastern Massachusetts, Greater Boston, and