Empowerment Skills Trainer - PCA Program & Home Visits

Northeast Arc; Massachusetts; Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Generous paid time off

403b retirement plan

Job summary

Northeast Arc helps people with disabilities become full participants in the community, offering hands-on support through the MassHealth PCA program. The Skills Trainer works in a PCM setting, guiding clients through applications and ongoing care, often combining office and home visits.

Role emphasizes building meaningful relationships, documenting progress, and collaborating with nurses, therapists, and staff to ensure high-quality service while enabling independence for program participants.

Qualifications

• Education: High School Diploma or equivalent required; BABS in Human Service field preferred.
• Experience: Prior experience with individuals with disabilities preferred; bilingual a plus.
• Skills and Knowledge: Strong interpersonal and customer service skills; excellent organizational and communication abilities; proficient with data entry and MS Office.

Responsibilities

• Assess the personal care needs of individuals in collaboration with a nurse and occupational therapist and prepare PCA applications for submission to the consumers insurer
• Teach individuals how to successfully hire train supervise and pay their own Personal Care Attendants once program approval is received
• Provide skills training to consumers with an active Prior Authorization following the approved Medicaid curriculum and educate them on all phases of the PCA program including how to be an employer hiring PCAs managing PCA payroll and associated paperwork and how to manage the personal care program
• Conduct home visits to assess consumer needs and deliver in person support and training
• Maintain accurate and timely documentation of consumer interactions and progress in the program database
• Support consumers and surrogates through ongoing case management responding to questions and changes in care needs
• Collaborate with the interdisciplinary PCM team including nurses occupational therapists and administrative staff to ensure coordinated high quality service delivery
• Participate in all department meetings and trainings related to the Medicaid PCA Program

Skills

Interpersonal skills

Customer service

Organizational skills

Communication skills

Attention to detail

Data entry

Bilingual

Home visiting

Disability services

Education

High School Diploma or equivalent

BABS in Human Service field preferred

Tools

Microsoft Office

Job description

Northeast Arc helps people with disabilities become full participants in the community, offering hands-on support through the MassHealth PCA program. The Skills Trainer works in a PCM setting, guiding clients through applications and ongoing care, often combining office and home visits.

Role emphasizes building meaningful relationships, documenting progress, and collaborating with nurses, therapists, and staff to ensure high-quality service while enabling independence for program participants.