Empowerment Case Manager — Homeless Services

Care-For-the-Homeless-; New York (NY); On-site; USD 48,000 - 64,000; Full time

Job summary

Care-For-the-Homeless- seeks a dedicated Case Manager to provide direct case management services for homeless individuals, addressing social, mental health, substance use and medical needs to promote stability and empower clients.

The role collaborates with a multidisciplinary team to assess needs, develop treatment plans, coordinate housing applications, and support clients toward independent living with ongoing advocacy and documentation.

Qualifications

• Bachelor's degree in Social Work, Psychology, Counseling or related field preferred
• 3–5 years of case management experience with homeless, mentally ill, substance abuse or low-income populations preferred
• Strong relationship-building and communication skills
• Ability to work independently but coordinate with supervisor as needed
• Bilingual in English and Spanish strongly preferred

Responsibilities

• Completes intakes for new clients and orients them to the program and shelter rules
• Reviews logbooks at shift start to ensure follow-ups are conducted
• Collaborates with multidisciplinary staff to monitor clients' progress
• Develops comprehensive psychosocial assessments to address client needs
• Monitors medication compliance and addresses non-adherence
• Establishes individualized intervention/treatment plans
• Advocates for entitlements and services for clients
• Provides case management including counseling, crisis intervention and referrals
• Uses motivational interviewing and safety modalities to counsel clients
• Facilitates groups and maintains documentation in case records and databases
• Completes housing applications based on client needs
• Escorts clients as needed and assists with transitions to independent living
• Participates in weekly case conferences and staff trainings

Skills

Relationship-building

Independent work

Organizational skills

Time management

Word

Excel

Bilingual English/Spanish

Education

Bachelor's degree in Social Work, Psychology, Counseling or related field

Tools

Word

Excel

Job description

Care-For-the-Homeless- seeks a dedicated Case Manager to provide direct case management services for homeless individuals, addressing social, mental health, substance use and medical needs to promote stability and empower clients.

The role collaborates with a multidisciplinary team to assess needs, develop treatment plans, coordinate housing applications, and support clients toward independent living with ongoing advocacy and documentation.