Empowering Case Manager — Shelter & Community Support

Project Redirect; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Project Redirect is seeking a Case Manager to provide on-site, person-centered services to a caseload of about 20-25 clients, helping them live fulfilling lives in the community. Responsibilities include counseling, client intakes, case management, and aftercare, with collaboration across colleagues to meet needs and drive program success.

The role emphasizes compassionate practice, documentation, and empowering clients toward self-sufficiency, with a focus on crisis response and linking to

Qualifications

• Baccalaureate in Social Work/related field with 2+ years direct social service experience.
• Associate degree in Human Service/related field with 4+ years direct social service experience.
• High School Diploma/GED with 8+ years direct social service experience.
• Fluent in English; Spanish is a plus.

Responsibilities

• Conduct initial intake assessments and act upon critical needs appropriately.
• Utilizes CARES assessment tools to identify support service needs and referrals.
• Orient clients to the shelter program, requirements and consequences.
• Provide ILP (CARES) with collaboration from other Social Service providers.
• Assist non-working clients to obtain Public Assistance.
• Complete psychosocial assessments within the first 30 days of intake.
• Track and monitor client progress.
• Empower clients to participate in planning and goal setting.
• Conduct weekly/bi-weekly meetings with clients, or as needed.
• Refer clients to job development for subsequent employment if appropriate.
• Refer clients to appropriate resources to assist with set goals.
• Meet with clients to address issues, challenges, and successes to assist in strengthening their capacity for long-term self-sufficiency.
• Maintain confidential case records and incident reporting.

Skills

Interpersonal skills

Confidentiality

Problem solving

Bilingual (English/Spanish)

Education

Baccalaureate degree in Social Work/related field

Associate degree in Human Service/related field

High School Diploma/GED

Tools

CARES assessment tools

Job description

Project Redirect is seeking a Case Manager to provide on-site, person-centered services to a caseload of about 20-25 clients, helping them live fulfilling lives in the community. Responsibilities include counseling, client intakes, case management, and aftercare, with collaboration across colleagues to meet needs and drive program success.

The role emphasizes compassionate practice, documentation, and empowering clients toward self-sufficiency, with a focus on crisis response and linking to