Employer Services Analyst – Collections & Client Support

Southern California Pipe Trades Administrative Corporation; Los Angeles (CA); On-site; USD 41,000 - 51,000; Full time

Job summary

The Southern California Pipe Trades Administrative Corporation (SCPTAC) in Los Angeles, CA, is hiring a full-time Employer Services Analyst. The role focuses on analyzing contributions, supporting the Employer Services Department, and managing collections from delinquent employers while delivering excellent customer service.

The ideal candidate will have a high school diploma (associate or bachelor's preferred), strong organizational and communication skills, proficiency in MS Office, and a

Qualifications

• High school diploma required.
• Associate's or Bachelor's degree preferred.
• Strong organization, prioritization, and time management skills.
• Excellent interpersonal and customer service skills.
• Ability to communicate effectively in written and verbal English.
• Proficient with Microsoft Office applications.
• Strong mathematical, analytical, and problem-solving skills.
• Ability to read, understand and explain legal contracts preferred.
• Knowledge of Taft-Hartley employee benefits plans helpful.

Responsibilities

• Analyze contributions for, and provide support to, the Employer Services Department.
• Process monthly SCPT contributions.
• Pursue collections from delinquent employers.
• Provide exceptional customer service to employers.
• Provide support for audits and collections.
• Maintain and update knowledge in customer service and collection procedures.

Skills

Organization & time management

Interpersonal & customer service

English communication

Microsoft Office

Analytical thinking

Reading contracts

Taft-Hartley knowledge

Education

High school diploma

Associate's degree

Bachelor's degree

Tools

Microsoft Office

Job description

The Southern California Pipe Trades Administrative Corporation (SCPTAC) in Los Angeles, CA, is hiring a full-time Employer Services Analyst. The role focuses on analyzing contributions, supporting the Employer Services Department, and managing collections from delinquent employers while delivering excellent customer service.

The ideal candidate will have a high school diploma (associate or bachelor's preferred), strong organizational and communication skills, proficiency in MS Office, and a