Employer Services Analyst

Southern California Pipe Trades Administrative Corporation; Los Angeles (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

The Southern California Pipe Trades Administrative Corporation in Los Angeles, CA is seeking a full-time Employer Services Analyst to join the team. This non-exempt role supports the Employer Services Department, analyzes contributions, and handles collections with a focus on excellent service to contributing employers.

The successful candidate will process monthly contributions, pursue delinquent accounts, and assist audits while maintaining up-to-date knowledge of procedures and contracts.

Qualifications

• High school diploma required; Associate's or Bachelor's degree preferred.
• Strong organization, prioritization, and time management skills.
• Excellent interpersonal and customer service skills.
• Ability to communicate effectively in written and verbal English.
• Proficient with Microsoft Office applications.
• Strong mathematical, analytical, and problem-solving skills.
• Ability to read, understand and explain legal contracts preferred.
• Knowledge of Taft-Hartley employee benefits plans helpful.

Responsibilities

• Analyze contributions for the Employer Services Department.
• Provide support to employers and undertake collections from delinquent employers.
• Process monthly contributions for SCPT.
• Pursue collections from delinquent employers and provide exceptional customer service.
• Support audits and collections; maintain knowledge of procedures.
• Management may assign other responsibilities based on abilities.

Skills

Strong organization

Time management

Interpersonal skills

Written and verbal English

Customer service

Microsoft Office proficiency

Analytical and problem-solving

Reading and explaining contracts

Knowledge of Taft-Hartley benefits

Education

High school diploma required

Associate's or Bachelor's preferred

Job description

The Southern California Pipe Trades Administrative Corporation (SCPTAC) in Los Angeles, CA is looking to hire a full-time Employer Services Analyst.

CLASSIFICATION:

Employer Services Analyst

Non-Exempt / Full-Time

Salary Grade III

EXPERIENCE & GENERAL JOB REQUIREMENTS:

• High school diploma required. Associate's or Bachelor's degree preferred
• Strong organization, prioritization, and time management skills
• Excellent interpersonal and customer service skills
• Ability to communicate effectively in written and verbal English
• Proficient with Microsoft Office applications
• Strong mathematical, analytical, and problem-solving skills
• Ability to read, understand and explain legal contracts preferred
• Knowledge of Taft-Hartley employee benefits plans helpful

JOB RESPONSIBILITIES:

The successful candidate will analyze contributions for, and provide support to, the Employer Services Department, which provides customer service to contributing employers and undertakes collections from delinquent employers.

Specific duties:

• Process monthly SCPT contributions
• Pursue collections from delinquent employers
• Provide exceptional customer service to employers
• Provide support for audits and collections

General duties:

• Maintain and update knowledge in customer service and collection procedures by taking advantage of educational opportunities

Management may assign other responsibilities based on the individual's abilities.

NOTES:

• Background screening, educational verification and reference checks will be conducted on individuals offered employment.

The Southern California Pipe Trades Administrative Corporation is subject to the Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO) (LAMC 189.00) and will consider for employment any qualified Applicants with criminal histories in a manner consistent with the requirements of FCIHO.