Employer Services Analyst

Southern California Pipe Trades Administrative Corporation; Los Angeles (CA); On-site; USD 41,000 - 51,000; Full time

Job summary

The Southern California Pipe Trades Administrative Corporation (SCPTAC) in Los Angeles, CA, is hiring a full-time Employer Services Analyst. The role focuses on analyzing contributions, supporting the Employer Services Department, and managing collections from delinquent employers while delivering excellent customer service.

The ideal candidate will have a high school diploma (associate or bachelor's preferred), strong organizational and communication skills, proficiency in MS Office, and a

Qualifications

• High school diploma required.
• Associate's or Bachelor's degree preferred.
• Strong organization, prioritization, and time management skills.
• Excellent interpersonal and customer service skills.
• Ability to communicate effectively in written and verbal English.
• Proficient with Microsoft Office applications.
• Strong mathematical, analytical, and problem-solving skills.
• Ability to read, understand and explain legal contracts preferred.
• Knowledge of Taft-Hartley employee benefits plans helpful.

Responsibilities

• Analyze contributions for, and provide support to, the Employer Services Department.
• Process monthly SCPT contributions.
• Pursue collections from delinquent employers.
• Provide exceptional customer service to employers.
• Provide support for audits and collections.
• Maintain and update knowledge in customer service and collection procedures.

Skills

Organization & time management

Interpersonal & customer service

English communication

Microsoft Office

Analytical thinking

Reading contracts

Taft-Hartley knowledge

Education

High school diploma

Associate's degree

Bachelor's degree

Tools

Microsoft Office

Job description

The Southern California Pipe Trades Administrative Corporation (SCPTAC) in Los Angeles, CA is looking to hire a full-time Employer Services Analyst.

Classification

• Employer Services Analyst
• Non-Exempt / Full-Time
• Salary Grade III

Experience & General Job Requirements

• High school diploma required. Associate's or Bachelor's degree preferred
• Strong organization, prioritization, and time management skills
• Excellent interpersonal and customer service skills
• Ability to communicate effectively in written and verbal English
• Proficient with Microsoft Office applications
• Strong mathematical, analytical, and problem-solving skills
• Ability to read, understand and explain legal contracts preferred
• Knowledge of Taft-Hartley employee benefits plans helpful

Job Responsibilities

The successful candidate will analyze contributions for, and provide support to, the Employer Services Department, which provides customer service to contributing employers and undertakes collections from delinquent employers.

Specific Duties

• Process monthly SCPT contributions
• Pursue collections from delinquent employers
• Provide exceptional customer service to employers
• Provide support for audits and collections

General Duties

• Maintain and update knowledge in customer service and collection procedures by taking advantage of educational opportunities

Management may assign other responsibilities based on the individual's abilities.

Notes

• Background screening, educational verification and reference checks will be conducted on individuals offered employment.

The Southern California Pipe Trades Administrative Corporation is subject to the Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO) (LAMC 189.00) and will consider for employment any qualified Applicants with criminal histories in a manner consistent with the requirements of FCIHO.

Salary: $30.00 - $37.00 per hour