Customer Service Junior Agent

Southern California Pipe Trades Administrative Corporation; Los Angeles (CA); On-site; USD 41,000 - 51,000; Full time

Job summary

Southern California Pipe Trades Administrative Corporation is seeking a Junior Customer Service Agent in a full-time role in Los Angeles. You will be the primary point of contact for participants, providers, and employers, delivering accurate benefits information and handling inquiries to support SCPTAC funds.

The position requires a high school diploma (associate's degree preferred), strong communication skills, and proficiency with Microsoft Office.

Qualifications

• High school diploma (Associate's degree preferred).
• Keen problem solver with ability to think on your feet.
• Detail-oriented, with strong organization skills and capacity to maintain confidential information.
• Ability to expedite work to meet deadlines with minimum supervision.
• Positive attitude and capacity to remain calm under stressful conditions.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office products such as Outlook, Word and Excel.
• Knowledge of Taft-Hartley employee benefits plans preferred.

Responsibilities

• Confer with customers by phone, email, or in person about SCPTAC funds.
• Provide accurate benefits information to participants, providers, employers and others.
• Review and reply to participant emails.
• Own customer issues from start to finish, and follow up on all pending matters in a timely manner.
• Keep detailed records of customer interactions, recording details of inquiries, complaints, comments, and actions taken.
• Interact with other employees effectively to deliver excellent customer service.
• Resolve customer complaints quickly and completely.
• Participate in ongoing training opportunities.
• Other duties as assigned by management.

Skills

Problem solving

Organization

Verbal communication

Written communication

Calm under pressure

Team collaboration

Taft-Hartley knowledge

Education

High school diploma

Associate's degree preferred

Tools

Microsoft Office

Outlook

Word

Excel

Job description

• High school diploma (Associate's degree preferred).
• Keen problem solver with ability to think on your feet;
• Detail-oriented, with strong organization skills and capacity to maintain confidential information;
• Ability to expedite work to meet deadlines with minimum supervision;
• Positive attitude and capacity to remain calm under stressful conditions;
• Excellent verbal and written communication skills;
• Proficient with Microsoft Office products such as Outlook, Word and Excel;
• Knowledge of Taft-Hartley employee benefits plans preferred.

Classification

Junior Customer Service Agent

Full-Time

Salary Grade III

Experience & General Job Requirements

• High school diploma (Associate's degree preferred).
• Keen problem solver with ability to think on your feet;
• Detail-oriented, with strong organization skills and capacity to maintain confidential information;
• Ability to expedite work to meet deadlines with minimum supervision;
• Positive attitude and capacity to remain calm under stressful conditions;
• Excellent verbal and written communication skills;
• Proficient with Microsoft Office products such as Outlook, Word and Excel;
• Knowledge of Taft-Hartley employee benefits plans preferred.

Job Responsibilities

The most significant responsibilities of this job classification are to:

• Maintain and develop knowledge about, and confer with customers by telephone, e-mail, or in person regarding, the various funds administered by the SCPTAC;
• As the customer's primary point of contact, provide accurate and complete benefits and other information to customers, which include participants, medical providers, employers and others.
• Review and reply to participant emails;
• Own customer issues, from start to finish, and follow up on all pending matters in a timely manner;
• Keep detailed records of customer interactions, recording details of inquiries, complaints, comments, and actions taken;
• Interact with other employees effectively to deliver excellent customer service.
• Resolve customer complaints quickly and completely.
• Participate in ongoing training opportunities.

Other responsibilities may be assigned by Management based on the individual's abilities.

Notes

Background screening and educational verification will be conducted on individuals offered employment.

The Southern California Pipe Trades Administrative Corporation is subject to the Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO) (LAMC 189.00) and will consider for employment any qualified Applicants with criminal histories in a manner consistent with the requirements of FCIHO.

Salary: $30.00 - $37.00 per hour