Front Desk & Member Services Coordinator

Southern California Pipe Trades Administrative Corporation; Los Angeles (CA); On-site; USD 40,000 - 46,000; Full time

Job summary

The Southern California Pipe Trades Administrative Corporation seeks a friendly receptionist for its office near downtown Los Angeles. The role focuses on outstanding customer service, greeting members and managing calls. The ideal candidate has a high school diploma, proficiency in Outlook, Word and Excel, and the ability to stay organized under pressure.

Experience with benefits plans is a plus. This position emphasizes confidentiality, timely response, and teamwork, with opportunities to

Qualifications

• High School diploma (associate's degree preferred).
• Keen problem solver with ability to think on your feet.
• Detail-oriented, with strong organizational skills and capacity to maintain confidential information.
• Ability to expedite work to meet deadlines with minimum supervision.
• Positive attitude and capacity to remain calm under stressful conditions.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office products such as Outlook, Word and Excel.
• Knowledge of Taft-Hartley employee benefits plans preferred.

Responsibilities

• Answer and route Operator incoming calls in a prompt, courteous and efficient manner.
• Greet and assist walk-in members.
• Track walk-in members and report to manager monthly.
• Organize reception work area and keep member booths tidy, organized and stocked with supplies and most current forms.
• Keep lobby area stocked, tidy and updated (forms, board, supplies).
• Assist in routing Customer Service Mail as needed.
• Assist in routing Accounting faxes.
• Back-up for ACOB processing as needed.
• Projects assigned by Manager/s as needed.
• Interact with other employees effectively to deliver excellent customer service.
• Participate in ongoing training opportunities.

Skills

Problem solving

Detail oriented

Organizational skills

Verbal communication

Written communication

MS Office

Education

High School diploma

Associate's degree preferred

Tools

Microsoft Office

Job description

The Southern California Pipe Trades Administrative Corporation seeks a friendly receptionist for its office near downtown Los Angeles. The role focuses on outstanding customer service, greeting members and managing calls. The ideal candidate has a high school diploma, proficiency in Outlook, Word and Excel, and the ability to stay organized under pressure.

Experience with benefits plans is a plus. This position emphasizes confidentiality, timely response, and teamwork, with opportunities to