Employee Relations Manager, Ops HR-ER

Amazon Inc.; Omaha, Northern (NE, KY); Hybrid; USD 127,000 - 172,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Dental insurance

Vision insurance

Prescription coverage

Life & AD&D insurance

EAP

Mental Health Support

Flexible Spending Accounts

Adoption and Surrogacy Reimbursement

Job summary

Amazon.com Services LLC is seeking an Employee Relations Manager to partner with field operations, HR, and contractors across regions, including Southern California, to mitigate risks and drive fair, consistent workplace practices.

The role emphasizes crisis response, data-driven decision making, and large-scale program leadership with up to 50% travel. Excellent communication and multilingual abilities are valued in a fast-paced environment.

Qualifications

• 7+ years of employee relations, labor relations, or labor/employment law experience.
• Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint).
• Experience supporting large hourly workforces.
• Experience analyzing and using metrics to identify improvements in employee relations.
• Bachelor's degree or equivalent.

Responsibilities

• Detect and Mitigate Risks: identify trends, gaps, and challenges; implement solution-focused strategies.
• Crisis Management: handle reactive issues under tight deadlines with sound judgment.
• Project Management: own large-scale, network-wide projects delivered on time.
• Analyze and Interpret Data: use data and anecdotes to build persuasive narratives and recommendations.
• Communicate Effectively: produce high-quality written analyses; design engaging training sessions.
• Collaborate: build relationships with stakeholders to influence change.
• Problem Solve: work independently in ambiguous situations to drive resolutions.
• Work at Scale: launch and manage mechanisms for entire networks.

Skills

Employee relations

Labor relations

Microsoft Office

Excel

PowerPoint

Communication skills

Multilingual

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Microsoft Word

SharePoint

PowerPoint

Job description

Job ID: 10470918 | Amazon.com Services LLC

The North American Employee Relations (ER) team supports Field Operations organizations across fulfillment and logistics business lanes. The central objective of our team is to ensure treatment of employees that is fair, respectful, and consistent with our framework of our core business values and objectives. To support that objective, this position’s responsibilities fall into proactive and reactive categories. We are seeking an ER Manager with a demonstrated ability to collaborate with and influence field operations managers, human resources, and contractors; to analyze multiple levels of employee and partner feedback to identify risks and gaps; to create, audit, and sustain positive workplace relations programs; and to design and conduct positive workplace relations training that drives best practices. The Manager also will work reactively on crisis-oriented situations that typically can only be successfully addressed under severe time constraints. The individual will work reactively on employee relations issues that may arise at a single station, within a specific geographic region, or network-wide. Balancing time between projects and crisis-response is a critical component for success in the position. The employee Relations Manager will possess employee relations expertise, excellent judgment, and highly-developed analytical, interpersonal, and communication skills. The Manager will be comfortable both presenting to senior leaders and communicating with frontline employees. The successful Manager will be a strong project manager, capable of independently owning large-scale, network-wide projects. The Manager will quickly become an important “source of truth” regarding whether the organization is meeting its core values and principles. The role will cover the Southern California region supporting the last mile of Amazon delivery services. This position will support sites across one or more operational regions so comfort with travel is key. The successful candidate must be capable of significant domestic travel, sometimes with short notice, up to 50% of the time. This position is also RTO required, but open to location throughout US.

Key job responsibilities

• Detect and Mitigate Risks: Apply employee relations expertise to successfully identify trends, gaps, and challenges; execute solution-focused strategies and programs to mitigate risks
• Crisis Management: Work reactively on crisis-oriented partner issues under time limitations while exercising excellent judgment
• Project Management: Independently own large-scale, network-wide projects delivered on time that improve frontline partner experience
• Analyze and Interpret Data: Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programs
• Communicate Effectively: Rapidly produce high-quality written communications that concisely analyze problems and recommends solutions; design and deliver highly-engaging training sessions
• Collaborate: Build constructive relationships with critical stakeholders to share information and influence change
• Problem Solve: Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions
• Work at Scale: Launch and manage sustainable mechanisms for entire networks

Basic Qualifications

• 7+ years of employee relations, labor relations, or labor/employment law experience
• Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint)
• Experience supporting large hourly workforces
• Experience analyzing and using metrics to identify improvements in employee
• Bachelor's degree or equivalent

Preferred Qualifications

• Advanced degree, JD, or other specialized training in labor/employee relations
• Experience building and launching programs that measurably impact positive engagement
• Works well in a fast-paced environment, flexible, able to change direction quickly and manage projects through ambiguity and constant change
• Excellent organizational skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments
• Excellent communication skills in written and verbal form; extensive public speaking, training, and/or leadership communication skills
• Solid sense of accountability, high-quality judgment and sound decision-making
• Ability to handle confidential information and elevate issues when appropriate
• Ability to quickly connect with people across a wide variety of cultural and socio-economic backgrounds
• Fluency in multiple languages
• Previous experience managing operations

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, CA, Roseville - 127,400.00 - 172,300.00 USD annually