Employee Relations Manager, Employee Relations- Ops HR

Amazon; Morrisville (NC); Hybrid; USD 114,600 - 205,900; Full time

Benefits offered by this job

Medical benefits

Financial benefits

Equity opportunities

Job summary

A leading technology company is seeking an Employee Relations Manager to support its North American operations. This role involves mitigating risks, managing crises, and overseeing large-scale projects that enhance the partner experience. Candidates should have over 7 years in employee relations with strong communication and analytical skills. The position requires travel and involves collaborating with various stakeholders. Compensation ranges from $114,600 to $205,900 per year, depending on market location.

Qualifications

• 7+ years of relevant experience in employee relations, labor relations, or labor/employment law.
• Successful record of creating, improving and executing programs at scale.
• Outstanding written and verbal communication skills.

Responsibilities

• Identify trends, gaps, and challenges while executing solutions.
• Work reactively on crisis-oriented partner issues.
• Own large-scale projects delivered on time.

Skills

Employee relations expertise

Excellent judgment

Analytical skills

Interpersonal skills

Communication skills

Project management

Education

Bachelor’s degree

Tools

MS Excel

MS Word

SharePoint

PowerPoint

Job description

Employee Relations Manager, Employee Relations- Ops HR

The North American Employee Relations (ER) team supports Field Operations organizations across fulfillment and logistics business lanes. This position’s responsibilities fall into proactive and reactive categories. The Manager must collaborate with and influence field operations managers, human resources, and contractors; analyze multiple levels of employee and partner feedback to identify risks and gaps; create, audit, and sustain positive workplace relations programs; and design and conduct positive workplace relations training that drives best practices. Balancing time between projects and crisis-response is a critical component for success.

The Manager will possess employee relations expertise, excellent judgment, and highly-developed analytical, interpersonal, and communication skills. The Manager will be comfortable presenting to senior leaders and communicating with frontline employees. The successful Manager will be a strong project manager, capable of independently owning large-scale, network-wide projects, and will become an important “source of truth” regarding whether the organization is meeting its core values and principles.

Location: Atlanta (primary support) near a major airport. The role supports sites across one or more operational regions; significant domestic travel (up to 50% of the time) is required.

Key Job Responsibilities

• Detect and Mitigate Risks: Identify trends, gaps, and challenges; execute solution‑focused strategies and programs to mitigate risks.
• Crisis Management: Work reactively on crisis‑oriented partner issues under constrained time limitations while exercising excellent judgment.
• Project Management: Own large‑scale, network‑wide projects delivered on time that improve frontline partner experience.
• Analyze and Interpret Data: Use data and anecdotes to develop persuasive narratives and recommendations; define and measure success of programs.
• Communicate Effectively: Produce high‑quality written communications that concisely analyze problems and recommend solutions; design and deliver engaging training sessions.
• Collaborate: Build constructive relationships with critical stakeholders to share information and influence change.
• Problem Solve: Work independently with minimal supervision in ambiguous situations, overcoming internal and external barriers to drive resolutions.
• Work at Scale: Launch and manage sustainable mechanisms for entire networks.

Basic Qualifications

• Bachelor’s degree.
• 7+ years of relevant experience in employee relations, labor relations, or labor/employment law with emphasis on labor and employee relations.
• Successful record of creating, improving and executing programs at scale.
• Excellent skills and attention to detail, able to juggle and prioritize multiple tasks while delivering on commitments.
• Outstanding written and verbal communication skills; extensive public speaking, training, or communication experience.
• Ability to connect quickly with people across diverse backgrounds; skilled in MS Excel, Word, SharePoint, and PowerPoint; curious about new learning technologies.

Preferred Qualifications

• Advanced degree, JD, or other specialized training in labor/employee relations.
• Leadership experience in distribution, logistics, and/or transportation industries.
• Experience building and launching programs that measurably impact engagement.
• Experience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee experience.
• Comfort in a fast‑paced environment and ability to manage through ambiguity and change.
• Solid sense of accountability, high‑quality judgment, and sound decision‑making.
• Fluency in multiple languages.
• Ability to handle confidential information and elevate issues when appropriate.

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Compensation ranges from $114,600/year to $205,900/year depending on market location and may include equity, sign‑on payments, and other forms of compensation. Additional benefits include medical, financial, and other benefits. For more information, visit https://www.aboutamazon.com/workplace/employee-benefits.

This position will remain posted until filled. Applicants should apply via our internal or external career site.

Job ID: A3109881
Company: Amazon.com Services LLC