Employee Relations Advisor — Remote/Hybrid

TD SYNNEX North America; Clearwater (FL); Hybrid; USD 65,000 - 90,000; Full time

Job summary

TD SYNNEX North America is seeking an Employee Relations Advisor to provide coaching and guidance to managers and employees on handling human capital matters. The Employee Relations Center (ERC) addresses inquiries, policy interpretation, disciplinary actions, and investigations to ensure consistent practices.

The role involves managing incoming requests, resolving concerns promptly, documenting cases, and advising executives on findings and actions while ensuring compliance with laws.

Qualifications

• 3+ years of direct employee relations experience in HR.
• SHRM/HRCI certifications preferred; bilingual in English & Spanish is a plus.
• Extensive knowledge of employment laws and fair practices.
• Strong coaching, conflict resolution, and consulting skills.
• Ability to manage multiple issues concurrently while maintaining confidentiality.
• Experience with leave of absence processes is advantageous.
• Strong organizational, time management, and leadership skills.

Responsibilities

• Manage incoming requests via email and phone.
• Resolve employee relations concerns promptly and effectively.
• Handle multiple cases of varying complexity, documenting them in the ER case management system.
• Counsel leaders and coworkers to resolve cases consistently and fairly.
• Identify trends and collaborate with HR COEs on action plans.
• Facilitate HR-related training for associates and managers.
• Investigate and document complex complaints, ensuring compliance with relevant laws.
• Prepare comprehensive reports and collaborate with legal counsel on litigation matters.
• Meet with executives to review findings and recommend disciplinary actions.

Skills

Employee relations

HR experience

Coaching

Conflict resolution

Leave of absence

Time management

Leadership

Job description

TD SYNNEX North America is seeking an Employee Relations Advisor to provide coaching and guidance to managers and employees on handling human capital matters. The Employee Relations Center (ERC) addresses inquiries, policy interpretation, disciplinary actions, and investigations to ensure consistent practices.

The role involves managing incoming requests, resolving concerns promptly, documenting cases, and advising executives on findings and actions while ensuring compliance with laws.