Advisor, Employee Relations

TD SYNNEX North America; Clearwater (FL); Hybrid; USD 65,000 - 90,000; Full time

Job summary

TD SYNNEX North America is seeking an Employee Relations Advisor to provide coaching and guidance to managers and employees on handling human capital matters. The Employee Relations Center (ERC) addresses inquiries, policy interpretation, disciplinary actions, and investigations to ensure consistent practices.

The role involves managing incoming requests, resolving concerns promptly, documenting cases, and advising executives on findings and actions while ensuring compliance with laws.

Qualifications

• 3+ years of direct employee relations experience in HR.
• SHRM/HRCI certifications preferred; bilingual in English & Spanish is a plus.
• Extensive knowledge of employment laws and fair practices.
• Strong coaching, conflict resolution, and consulting skills.
• Ability to manage multiple issues concurrently while maintaining confidentiality.
• Experience with leave of absence processes is advantageous.
• Strong organizational, time management, and leadership skills.

Responsibilities

• Manage incoming requests via email and phone.
• Resolve employee relations concerns promptly and effectively.
• Handle multiple cases of varying complexity, documenting them in the ER case management system.
• Counsel leaders and coworkers to resolve cases consistently and fairly.
• Identify trends and collaborate with HR COEs on action plans.
• Facilitate HR-related training for associates and managers.
• Investigate and document complex complaints, ensuring compliance with relevant laws.
• Prepare comprehensive reports and collaborate with legal counsel on litigation matters.
• Meet with executives to review findings and recommend disciplinary actions.

Skills

Employee relations

HR experience

Coaching

Conflict resolution

Leave of absence

Time management

Leadership

Job description

About The Role

Employee Relations Advisors (ER Advisors) provide coaching and guidance to managers and employees on effectively managing human capital. The Employee Relations Center (ERC) addresses employee relations inquiries, policy interpretation, disciplinary actions, and investigations. ER Advisors ensure consistent disciplinary practices and offer guidance on company policies and applicable laws.

What You'll Do

• Manage incoming requests via email and phone.
• Resolve employee relations concerns promptly and effectively.
• Handle multiple cases of varying complexity, documenting them in the ER case management system.
• Counsel leaders and coworkers to resolve cases consistently and fairly.
• Identify trends and collaborate with HR COEs on action plans.
• Facilitate HR-related training for associates and managers.
• Investigate and document complex complaints, ensuring compliance with relevant laws.
• Prepare comprehensive reports and collaborate with legal counsel on litigation matters.
• Meet with executives to review findings and recommend disciplinary actions.

What We're Looking For

• 3+ years of direct employee relations experience in HR.
• SHRM/HRCI certifications preferred; bilingual in English & Spanish is a plus.
• Extensive knowledge of employment laws and fair practices.
• Strong coaching, conflict resolution, and consulting skills.
• Ability to manage multiple issues concurrently while maintaining confidentiality.
• Experience with leave of absence processes is advantageous.
• Strong organizational, time management, and leadership skills.

Working Conditions

• Professional office environment; hybrid or remote options available.
• Travel less than 10%.

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, you may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

As part of our recruitment process, TD SYNNEX uses artificial intelligence (AI), including an AI-supported phone screening, to assist in evaluating candidates. AI tools help inform the recruiting process, but all hiring decisions are made by our Talent Acquisition and hiring teams.

TD SYNNEX is an E-Verify company