Employee Relations Advisor - Hybrid, Impact & Growth

KeyBank; Brooklyn (OH); Hybrid; USD 57,000 - 87,000; Full time

Job summary

The Employee Relations (ER) Consultant at KeyBank in Brooklyn, OH, is an individual contributor role reporting to the ER Solutions Team Manager. This position provides consultation and support to employees and managers on standard to moderately complex ER matters by interpreting policy, assessing risk, documenting consultations, and escalating as needed.

Responsibilities include guiding managers, triaging inquiries, creating case documentation, and reviewing employment documents.

Qualifications

• Bachelor’s degree preferred; high school diploma or equivalent accepted.
• 3+ years HR experience required; Employee Relations experience preferred.
• Knowledge of employment law, HR practices, and ER principles.
• Experience using HRIS and MS Office tools.
• Excellent written and verbal communication skills.
• Ability to handle sensitive information with discretion.
• Ability to prioritize work and meet deadlines.
• Occasional travel may be required.

Responsibilities

• Provide guidance and consultation on standard to moderately complex ER matters.
• Triangulate inquiries and determine next steps, including escalation when needed.
• Document consultations and employment actions in the case system.
• Offer timely, professional, and responsive support to employees and managers.
• Review employment-related documents and escalate high-risk items for review.
• Maintain confidentiality and exercise discretion in sensitive matters.
• Identify ER issues or trends and escalate appropriately.
• Assist with unemployment claim data gathering and responses.
• Perform other duties as assigned and adapt to changing priorities.
• Comply with Key policies and ethical standards.

Skills

Policy interpretation

Employee relations

Risk assessment

HR case management

MS Office

Communication skills

Confidentiality

Time management

Adaptability

Collaboration

Education

Bachelor’s degree preferred in Business Administration / HR

3+ years HR experience

Tools

HRIS

Visier or similar analytics

Microsoft Office

Job description

The Employee Relations (ER) Consultant at KeyBank in Brooklyn, OH, is an individual contributor role reporting to the ER Solutions Team Manager. This position provides consultation and support to employees and managers on standard to moderately complex ER matters by interpreting policy, assessing risk, documenting consultations, and escalating as needed.

Responsibilities include guiding managers, triaging inquiries, creating case documentation, and reviewing employment documents.