Banking Solutions Specialist — Customer Experience & Growth

ERIEBANK; Mentor (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Life保险

401K with company match

Paid Time Off & Holidays

Leave policies

Employee Health & Wellness Program

Job summary

ERIEBANK seeks a Universal Associate to greet clients, discuss financial needs, and tailor banking solutions at our Mentor, OH location. You’ll perform transactions, open accounts, and support retail lending while upholding security and compliance standards.

A strong customer focus and reliability are essential to meet service and sales targets. We value teamwork and community involvement, with opportunities for growth through training and cross-functional collaboration.

Qualifications

• Language skills to read, interpret documents and communicate effectively.
• Technology skills including email, internet and intranet use; familiarity with banking systems.

Responsibilities

• Greet clients and engage in conversations; uncover opportunities and recommend products.
• Deliver an exceptional banking experience with every interaction.
• Perform transactions, account maintenance, openings and retail lending at a high level.
• Follow bank policies and procedures to ensure security and compliance.
• Meet or exceed performance targets related to customer satisfaction and product sales.

Skills

Language skills

Technology skills

Mathematical ability

Reasoning ability

Education

High school diploma or GED

Tools

Core banking systems

Job description

ERIEBANK seeks a Universal Associate to greet clients, discuss financial needs, and tailor banking solutions at our Mentor, OH location. You’ll perform transactions, open accounts, and support retail lending while upholding security and compliance standards.

A strong customer focus and reliability are essential to meet service and sales targets. We value teamwork and community involvement, with opportunities for growth through training and cross-functional collaboration.