Employee Relations Consultant: Trusted ER Support

Sun Life; Kansas City (KS); On-site; USD 64,000 - 97,000; Full time

Benefits offered by this job

Generous vacation and sick time

401(k) employer match

Stock purchase plan

Paid family leave

Job summary

Sun Life U.S. is seeking an Employee Relations Consultant to partner with HRBPs and leaders on a wide range of ER matters. You will triage inquiries, coordinate documentation, support leave and accommodations, and maintain accurate case records across the ER program.

You will triage, document and resolve issues with confidentiality, while balancing business needs and employee experience. The role emphasizes collaboration with Legal, Compliance and other stakeholders, in a fast-paced environment.

Qualifications

• BA or equivalent degree, preferably in Human Resources or related field.
• 3-5 years progressive experience in HR, preferably in employee relations, or equivalent experience
• Excellent knowledge of U.S employment legislation, trends & practices

Responsibilities

• Serve as a first point of contact for routine employee relations inquiries received through the ER central mailbox, HR Help and other intake channels; provide timely responses, triage matters, coordinate follow-up and escalations.
• Assist with routine Employee Relations matters as needed in support of Sr. ERC staff.
• Serve as the first point of contact for the interactive workplace accommodations process and sensitive complex leave of absence and disability matters.
• Document and track case activity, responding to routine leader inquiries and escalating matters timely and as appropriate.
• Ensure all communications and documentation is well written and includes key information in a clear, concise and professional manner, ensuring a positive client experience.
• Have a strong foundational understanding of legal and compliance legislation to support leaders and employees with other topics such as absence management, accommodations, and employment legislation.
• Appropriately balance the needs of the business and the employee while mitigating risk and ensure compliance with employment legislation.
• Develop effective working partnerships with Sr. ERC’s, managers/employees at various levels and across various business units, HRBPs, Legal, Compliance and other key stakeholders to ensure effective resolution through collaboration for effective outcomes on all matters
• Participate in HR/ER projects on an as-needed basis.
• Contribute to the development, implementation and communication of best practices and participate in process improvement activities that support the overall success of the Employee Relations and Sun Life U.S. organization.

Skills

HR policies

Employee relations

Communication skills

Case management

Microsoft Word

Excel

PowerPoint

Outlook

Education

BA or equivalent degree in HR or related field

Tools

HR systems

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Sun Life U.S. is seeking an Employee Relations Consultant to partner with HRBPs and leaders on a wide range of ER matters. You will triage inquiries, coordinate documentation, support leave and accommodations, and maintain accurate case records across the ER program.

You will triage, document and resolve issues with confidentiality, while balancing business needs and employee experience. The role emphasizes collaboration with Legal, Compliance and other stakeholders, in a fast-paced environment.