Employee-Owned Service Coordinator: Program & Care Operations

Homes-For-Independent-Living; Green Bay (WI); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

PTO after 60 days

401k with ESOP

Referral bonus $2,000

Tuition reimbursement

Loan pay-down

Employee assistance program

Job summary

Homes for Independent Living in Wisconsin seeks a Service Coordinator to oversee client services, develop and manage ISP plans, and supervise staff across programs.

You will be the primary contact between guardians, clients, and Homes for Independent Living, respond to emergencies, manage household operations, and support HR/payroll for the team.

Excellent communication, organization, and travel to multiple sites are essential to success in this role.

Qualifications

• High School Diploma or equivalent; Bachelor’s degree preferred.
• Valid Wisconsin driver's license with 3 years of driving record.
• Owns a personal vehicle with insurance.
• 3 years in a long-term care setting plus 2 years supervisory experience.
• Excellent communication and organizational skills; flexible and proactive.
• Willingness to travel to different locations for training and meetings.

Responsibilities

• Develop and manage individual service plans (ISP) for assigned clients.
• Ensure delivery of ISP services across programs and supervise direct reports.
• Act as primary contact between guardian, client, and Homes for Independent Living.
• Respond to program emergencies, including after hours.
• Oversee household operations: maintenance, menus, shopping, housekeeping, vehicle upkeep, activities.
• Handle HR and payroll functions for direct reports: interviews, training, performance reviews, coaching.
• Manage client funds and valuables responsibly.

Skills

Communication

Organization

Flexibility

Autonomy

Responsiveness

Initiative

Education

High School Diploma

Bachelor's degree (preferred)

Job description

Homes for Independent Living in Wisconsin seeks a Service Coordinator to oversee client services, develop and manage ISP plans, and supervise staff across programs.

You will be the primary contact between guardians, clients, and Homes for Independent Living, respond to emergencies, manage household operations, and support HR/payroll for the team.

Excellent communication, organization, and travel to multiple sites are essential to success in this role.