Employee-Owned IT Support II — Windows & 365 Expert

Romanoff Group of Companies; Acworth (GA); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

100% Employee Owned

Competitive benefits package

401(k)

Paid time off

Paid holidays

Educational reimbursement

Paid Apprenticeship

Company paid Life Insurance

Job summary

The Romanoff Group of Companies in Acworth GA is seeking an IT Support Specialist II to support team members across locations. You will manage helpdesk tickets, onboarding, device imaging and deployment, and troubleshooting Windows, Microsoft 365, printers, and mobile devices.

The role involves remote, phone, and in-person support and requires adherence to IT procedures. You will resolve common Windows and collaboration app issues, handle account and license tasks in Microsoft 365 and Active

Qualifications

• Three to four years of professional help desk or desktop support experience.
• Experience with Windows, Microsoft 365, printers, and peripherals.
• Imaging, deploying, and troubleshooting employee computers.
• Experience using ticketing/remote support tools and documenting troubleshooting.
• Ability to explain technical issues clearly and professionally.
• Experience with generative AI tools for research or documentation.

Responsibilities

• Receives, documents, troubleshoots, and resolves help desk tickets with clear notes.
• Imaging and deploying laptops/desktops; setting up new hires with access.
• Onboarding/offboarding tasks and account/asset management.
• Configure and troubleshoot printers, monitors, docking stations, and peripherals.
• Resolve Windows, Outlook, Teams, OneDrive issues and VPN connectivity problems.
• Handle Microsoft 365/AD licenses and basic identity tasks; support mobile devices.
• Escalate complex issues to Level 3 with diagnostic details.
• Maintain inventory, warranty records, and equipment logistics.

Skills

Help desk experience

Windows troubleshooting

Microsoft 365 administration

Ticketing systems

Communication skills

Generative AI tools

Remote support

On-site support

Education

High School diploma or equivalent

Bachelor's degree

Tools

Microsoft Intune

Windows Autopilot

Freshservice/FreshDesk

Jamf

UniFi networking

PowerShell

Job description

The Romanoff Group of Companies in Acworth GA is seeking an IT Support Specialist II to support team members across locations. You will manage helpdesk tickets, onboarding, device imaging and deployment, and troubleshooting Windows, Microsoft 365, printers, and mobile devices.

The role involves remote, phone, and in-person support and requires adherence to IT procedures. You will resolve common Windows and collaboration app issues, handle account and license tasks in Microsoft 365 and Active