IT Support L2 - Windows, AD/Entra ID & 365 Expert

Northtown Automotive Companies; Snyder (NY); On-site; USD 60,000 - 95,000; Full time

Job summary

Northtown Automotive Companies is seeking an IT support professional to act as an escalation point for Tier 1 technicians, handling complex Windows, M365, and networking issues while contributing to documentation and processes.

You will mentor junior technicians, administer AD/Entra ID accounts, manage endpoint policies, and support VMware and Windows Server environments as part of a broader IT team.

Qualifications

• 2+ years in a Level 1/2 IT support role.
• Relevant certifications, e.g., CompTIA A+/Network+/Security+, Microsoft 365 Certified, or similar a Plus
• Dealer Management (CDK, Tekion) experience a Plus

Responsibilities

• Serve as an escalation point for Tier 1, resolving complex hardware, software, and account issues.
• Diagnosing and resolving issues across Windows 11 endpoints, Microsoft 365 services, and networking.
• Administer user accounts, groups, and access controls in Active Directory and Entra ID.
• Deploy and maintain endpoint policies, patches, and security tools via RMM/MDM platforms.
• Perform routine maintenance and troubleshooting on Windows Server and VMware infrastructure.

Skills

Windows 11

Microsoft 365

Active Directory / Entra ID

Networking basics

PowerShell

Troubleshooting & diagnostics

Security awareness

Education

CompTIA A+/Network+/Security+

Microsoft 365 Certified

Tools

RMM/MDM platforms

CDK

Tekion

Job description

Northtown Automotive Companies is seeking an IT support professional to act as an escalation point for Tier 1 technicians, handling complex Windows, M365, and networking issues while contributing to documentation and processes.

You will mentor junior technicians, administer AD/Entra ID accounts, manage endpoint policies, and support VMware and Windows Server environments as part of a broader IT team.