IT Support Specialist II

Romanoff Group of Companies; Acworth (GA); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

100% Employee Owned

Competitive benefits package

401(k)

Paid time off

Paid holidays

Educational reimbursement

Paid Apprenticeship

Company paid Life Insurance

Job summary

The Romanoff Group of Companies in Acworth GA is seeking an IT Support Specialist II to support team members across locations. You will manage helpdesk tickets, onboarding, device imaging and deployment, and troubleshooting Windows, Microsoft 365, printers, and mobile devices.

The role involves remote, phone, and in-person support and requires adherence to IT procedures. You will resolve common Windows and collaboration app issues, handle account and license tasks in Microsoft 365 and Active

Qualifications

• Three to four years of professional help desk or desktop support experience.
• Experience with Windows, Microsoft 365, printers, and peripherals.
• Imaging, deploying, and troubleshooting employee computers.
• Experience using ticketing/remote support tools and documenting troubleshooting.
• Ability to explain technical issues clearly and professionally.
• Experience with generative AI tools for research or documentation.

Responsibilities

• Receives, documents, troubleshoots, and resolves help desk tickets with clear notes.
• Imaging and deploying laptops/desktops; setting up new hires with access.
• Onboarding/offboarding tasks and account/asset management.
• Configure and troubleshoot printers, monitors, docking stations, and peripherals.
• Resolve Windows, Outlook, Teams, OneDrive issues and VPN connectivity problems.
• Handle Microsoft 365/AD licenses and basic identity tasks; support mobile devices.
• Escalate complex issues to Level 3 with diagnostic details.
• Maintain inventory, warranty records, and equipment logistics.

Skills

Help desk experience

Windows troubleshooting

Microsoft 365 administration

Ticketing systems

Communication skills

Generative AI tools

Remote support

On-site support

Education

High School diploma or equivalent

Bachelor's degree

Tools

Microsoft Intune

Windows Autopilot

Freshservice/FreshDesk

Jamf

UniFi networking

PowerShell

Job description

Description

The Romanoff Group of Companies, headquartered in Columbus, Ohio, with offices in eleven markets covering eight states, are a blend of commercial and residential, electrical, heating & cooling, and plumbing companies primarily serving the new housing construction market.

Since our founding in 1982, our growth has been fueled by the pride and craftsmanship of our team, supported by exceptional project management and industry-leading expertise. As a 100% employee-owned company, we are deeply committed to the success of our team. This sense of ownership is reflected in the professionalism, integrity, and dedication we bring to every project — and in the positive impact we strive to make in the communities we serve.

We are actively seeking qualified candidates for the IT Support Specialist II position to join our award-winning team.

Great Reasons to Join:

• 10x Employee Voted Top Workplace
• Highly Competitive Wage
• Excellent Benefits Package (Health/HSA/Vision/Dental/Life/STD/LTD/Accident and Critical Illness)
• $15k Company Paid Life Insurance
• 401(k)
• Employee Stock Ownership Plan (We are 100% employee owned)
• Training and Support
• Paid Time Off and Paid Holidays
• Advancement Opportunities
• Paid Apprenticeship and Educational Reimbursement

Standard Work Schedule:

• Monday - Thursday 7:30am - 4:00pm and Friday 7:00am-3:30pm. MUST be willing to be flexible as jobs may change.

Position Summary:

The IT Support Specialist II supports team members across the Romanoff Group locations. This position focuses on helpdesk ticket ownership, employee onboarding and offboarding, laptop imaging and deployment, and troubleshooting Windows computers, Microsoft 365 applications, printers, mobile devices, and other peripherals. The IT Support Specialist 2 is comfortable resolving routine and intermediate support issues remotely, by phone, and in person. This role follows established IT procedures, keeps employees informed, and escalates issues that require advanced identity, infrastructure, or security expertise.

Position Responsibilities:

• Receives, documents, prioritizes, troubleshoots, and resolve help desk tickets. Maintains clear notes, keeps employees informed, and follows requests through resolution.
• Prepares equipment and approved account access for new hires using onboarding checklists. Sets up workstations and helps employees get started with company technology.
• Completes assigned offboarding tasks, including disabling access as directed, coordinating equipment returns, and updating account and asset records.
• Images and reimages laptops and desktops using established deployment processes. Installs approved applications, drivers, and updates, and verifies required security settings before delivery.
• Installs, configures, and troubleshoots docking stations, monitors, local and network printers, scanners, UPS devices, headsets, and related peripherals, including printer drivers and print queues.
• Resolves common Windows, Outlook, Teams, OneDrive, SharePoint, browser, software installation, performance, and user profile issues.
• Troubleshoots routine wired, wireless, and VPN connectivity issues and escalates outages.
• Performs routine account, group, license, and password support in Microsoft 365, Active Directory, and Microsoft Entra ID within assigned permissions.
• Supports iPhones/Android/iPads/Zebra tablets, including enrollment, email and application setup, and routine troubleshooting through the company’s mobile device management tools.
• Escalates complex or unresolved issues to Level 3 or the appropriate IT team with symptoms, troubleshooting performed, and relevant diagnostic information.
• Assists with multifactor authentication setup/recovery using identity verification procedures.
• Maintains accurate inventory and warranty records. Receives, packages, ships, and tracks equipment, loaner devices, repairs, and returns for employees and remote offices.
• Guides employees through troubleshooting, provides basic technology training, and maintains knowledge articles and support checklists.
• Additional duties as assigned.

Qualifications:

• Required: Three to four (3-4) years of professional help desk, desktop support, or related IT experience, or an equivalent combination of education and relevant experience.
• Required: Hands-on experience supporting Windows computers, Microsoft 365 applications, printers, peripherals, and basic wired and wireless connectivity.
• Required: Experience preparing, imaging, deploying, and troubleshooting employee computers.
• Required: Experience using ticketing and remote support tools, documenting troubleshooting, and communicating clearly with employees or customers.
• Required: Experience in a direct employee or customer support role, with the ability to explain technical issues clearly and professionally, document findings, and know when to elevate.
• Required: Practical experience using generative AI tools for technical research or documentation, with the ability to verify results before applying them.
• Preferred: Relevant industry certifications and miscellaneous experience including but not limited to Microsoft Intune and Windows Autopilot, Freshservice/FreshDesk, Jamf or other iOS Management tools, UniFi networking, and basic PowerShell.
• Required: High School diploma or equivalent
• Preferred: Bachelor's degree

Physical Demands:

• Must be able to sit at a desk and/or computer for prolonged periods of time.
• Must be able to occasionally lift and/or move up to 25 lbs.
• Full time in office role
• Occasional travel between Acworth GA and Lawrenceville, GA

Benefits and Compensation:

We provide a comprehensive package of employee benefits including: Medical, Dental, Vision, Life/AD&D; additional voluntary benefits such as STD, LTD, Critical Illness, Accident Insurance, paid vacation, and holidays; 401(k) and company paid Life Insurance, and we are 100% Employee Owned.

Must be able to pass a pre-employment drug screen and background check.

EEO Statement:

We are proud to be an Equal Opportunity Employer and will provide employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws and prohibit discrimination and/or harassment of any kind.