IT Support Technician II — Windows & Microsoft 365

Excelia; Elkin (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Excelia is seeking an IT Support Technician - Level II to deliver hands-on technical support at a client site in Elkin, North Carolina. You will assist end users, troubleshoot Windows/Microsoft 365 issues, and maintain devices and accounts in Active Directory.

You will work in a dynamic enterprise IT environment, handling hardware and software deployments, ticketing, and vendor coordination to ensure timely resolutions and high customer satisfaction. Competitive benefits are offered.

Qualifications

• Bachelor's degree in Computer Information Systems, Information Technology, Computer Science, or a related field.
• At least 1 year of experience in an IT Help Desk, Technical Support, Service Desk, Desktop Support, or IT Customer Service role.
• Experience with an IT ticketing/help desk system.
• Basic knowledge of IT hardware, software, operating systems, and networking.
• Hands-on experience supporting Windows 10/11 environments.
• Experience supporting Microsoft 365.
• Experience troubleshooting computer hardware, mobile devices, and peripherals.
• Strong customer service and interpersonal skills.
• Excellent written and verbal communication skills.
• Ability to explain technical information clearly to both technical and non-technical users.
• Ability to work effectively in hands-on, on-site enterprise IT environment.

Responsibilities

• Provide timely technical support to on-site and remote end users.
• Triage, document, communicate, and resolve support tickets through the IT help desk system.
• Set up, configure, deploy, replace, and maintain workstations and end-user devices.
• Configure and deploy Windows desktops and laptops for new hires and existing users.
• Set up and support mobile devices and peripheral equipment.
• Troubleshoot hardware issues involving computers, printers, keyboards, monitors, mice, and other peripherals.
• Install, configure, and support enterprise applications, including Microsoft 365 and Adobe Creative Suite.
• Support Microsoft 365 apps: Outlook, Word, Excel, SharePoint, OneDrive, Teams.
• Maintain and process user and computer account changes in Active Directory.
• Support user data archiving per established procedures.
• Coordinate with vendors for hardware repairs and services.
• Participate in IT meetings, projects, and initiatives.
• Provide professional and customer-focused support to technical and non-technical users.

Skills

Windows environments

Microsoft 365

IT ticketing systems

Customer service

Communication

Problem solving

On-site support

Education

Bachelor's degree in CIS/IT/CS

Tools

Active Directory

Adobe Creative Suite

SharePoint

OneDrive

Teams

Outlook

Job description

Excelia is seeking an IT Support Technician - Level II to deliver hands-on technical support at a client site in Elkin, North Carolina. You will assist end users, troubleshoot Windows/Microsoft 365 issues, and maintain devices and accounts in Active Directory.

You will work in a dynamic enterprise IT environment, handling hardware and software deployments, ticketing, and vendor coordination to ensure timely resolutions and high customer satisfaction. Competitive benefits are offered.