Employee-Owned Inside Sales Pro – Grow & Close Deals

The Kendall Group; Grand Rapids (MI); Sur place; USD 40 000 - 60 000; Plein temps

Résumé du poste

The Kendall Group is seeking an Inside Sales Representative in Grand Rapids, MI. This role focuses on building positive customer relationships, qualifying leads, and driving sales through effective communication with customers and vendors.

You will manage orders, quotes, and customer data while pursuing new business opportunities. Reporting to the Location Manager, the candidate will participate in training and product sessions to stay current on offerings, while maintaining accurate records and

Responsabilités

• Maintain a positive, empathetic, and professional attitude toward customers
• Respond promptly to customer inquiries
• Communicate with customers and vendors through various channels
• Acknowledge and resolve customer complaints
• Participate in sales and product training sessions
• Process orders, quotes, customer and vendor portals, and requests
• Keep records of customer interactions, transactions, comments, and complaints
• Communicate and coordinate with colleagues, customers, and vendors as necessary
• Explain and articulate product features and applications
• Make outbound calls to potential customers and follow up on quotes and leads
• Understand customers’ needs and identify sales opportunities
• Maintain a database of current and potential customers
• Provide the customer product submittal sheets for their approval and track their progress
• Research and qualify new leads
• Close sales and achieve sales targets

Description du poste

The Kendall Group is seeking an Inside Sales Representative in Grand Rapids, MI. This role focuses on building positive customer relationships, qualifying leads, and driving sales through effective communication with customers and vendors.

You will manage orders, quotes, and customer data while pursuing new business opportunities. Reporting to the Location Manager, the candidate will participate in training and product sessions to stay current on offerings, while maintaining accurate records and