Inside Sales Pro — Employee-Owned Electrical & Industrial

The Kendall Group, Inc.; Traverse City (MI); On-site; USD 38,000 - 54,000; Full time

Job summary

The Kendall Group, Inc. is seeking an Inside Sales Representative to join its Kendall Electric sales team. Based in Traverse City, MI, the role supports customers with product information, quotes, and orders while driving sales and building strong relationships across channels.

You will respond to inquiries, process orders, and participate in training sessions to improve product knowledge and service quality. Occasional travel to branches may be required.

Qualifications

• 2 years’ customer service, sales or distribution experience.
• HS diploma or GED.
• Proficiency in Microsoft Office; experience with ERP or computer systems.
• Excellent verbal and written communication skills.
• Travel: Occasional travel to branches or events.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries.
• Communicate with customers and vendors through various channels.
• Acknowledge and resolve customer complaints.
• Process orders and quotes in the business system.
• Provide vendor portal assistance to customers.
• Maintain records of customer interactions, transactions, comments, and complaints.
• Close sales and achieve sales targets.

Skills

Customer service

Sales

Communication

Problem solving

Education

HS diploma or GED

Associate or bachelor's degree

Tools

ERP systems

Microsoft Office

Eclipse ERP

Job description

The Kendall Group, Inc. is seeking an Inside Sales Representative to join its Kendall Electric sales team. Based in Traverse City, MI, the role supports customers with product information, quotes, and orders while driving sales and building strong relationships across channels.

You will respond to inquiries, process orders, and participate in training sessions to improve product knowledge and service quality. Occasional travel to branches may be required.