Inside Sales Pro — Employee-Owned Growth Path

Kendall Group; Kalamazoo (MI); Hybrid; USD 45,000 - 65,000; Full time

Job summary

The Kendall Group in Kalamazoo, MI is seeking an Inside Sales Representative to maintain positive customer relationships and develop new leads. You will communicate with customers and vendors, understand needs, and guide the sales process to close deals.

Requirements include 2 years in distribution or customer service, a HS diploma or GED, and strong Microsoft Office skills. The role emphasizes teamwork, problem solving, and delivering excellent service in a fast-paced office setting.

Qualifications

• Work Experience: 2 years’ distribution or customer service experience.
• Education: HS diploma or GED.
• Analytics/Computer Skills: Proficiency in Microsoft Office.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries and communicate with customers and vendors.
• Acknowledge and resolve customer complaints and participate in sales and product training.
• Process orders, quotes, portals, and requests while keeping records up to date.
• Explain and articulate product features and applications; close sales and meet targets.
• Maintain a database of current and potential customers and Research and qualify new leads.
• Stay current on product offerings and collaborate with colleagues across functions.
• Provide submittal sheets for customers and track progress as needed.

Skills

Customer service

Communication

Relationship building

Problem solving

Microsoft Office

Cross-functional collaboration

Education

HS diploma

GED

Tools

Salesforce

Epicor

Solar Eclipse

Job description

The Kendall Group in Kalamazoo, MI is seeking an Inside Sales Representative to maintain positive customer relationships and develop new leads. You will communicate with customers and vendors, understand needs, and guide the sales process to close deals.

Requirements include 2 years in distribution or customer service, a HS diploma or GED, and strong Microsoft Office skills. The role emphasizes teamwork, problem solving, and delivering excellent service in a fast-paced office setting.