Technical Inside Sales Pro – Industrial Solutions

The Kendall Group; Grand Rapids (MI); On-site; USD 45,000 - 70,000; Full time

Job summary

The Kendall Group is seeking a Technical Inside Sales Representative in Grand Rapids, MI to understand customer applications and recommend product solutions. You will build rapport with existing clients and source new ones, working with vendors to meet customer needs and sales goals.

You will communicate technical information clearly, develop proposals, and maintain accurate records while supporting product training and cross-functional teams. Occasional travel may be required.

Qualifications

• 3 years' industrial sales experience
• Bachelor's or technical degree or equivalent combination of skills and experience
• Proficiency in Microsoft Office; ability to read, analyze and interpret technical documents and bid specifications

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers
• Respond promptly to customer inquiries
• Communicate with customers and vendors through various channels
• Understand the technical needs of the customer and suggesting appropriate products and services
• Explain complex technical information to customers in a way that is easily understandable
• Follow up with customers and resolve any issues that may arise
• Engage in product training and development of new and existing team members
• Understand P&ID drawings and specifications
• Product line champion for assigned products
• Stay current on new and evolving product offerings; utilize knowledge in selling activities
• Manage vendor relationships and maintain our internal database with pricing and sales information
• Keep customers and colleagues informed about new technological products
• Compile proposals and reports related to technical products
• Update records of customer communication and contact information
• Process orders, quotes, and requests occasionally
• Communicate and coordinate with colleagues, as necessary
• Make outbound calls to potential customers and following up and quotes and leads
• Understand customers' needs and identifying sales opportunities
• Answer customers' questions and send additional information
• Maintain a database of current and potential customers
• Upsell products and services
• Close sales and achieving sales targets
• Occasional travel to branches or to business-related functions such as training or seminars
• Perform other duties and projects as assigned

Skills

Service Excellence

Results Oriented

Accountability

Understanding Others

Problem Solving

Teamwork

Priority Setting

Communication

Cross-functional

Education

Bachelor's or technical degree

Tools

Microsoft Office

Epicor

Solar Eclipse

Job description

The Kendall Group is seeking a Technical Inside Sales Representative in Grand Rapids, MI to understand customer applications and recommend product solutions. You will build rapport with existing clients and source new ones, working with vendors to meet customer needs and sales goals.

You will communicate technical information clearly, develop proposals, and maintain accurate records while supporting product training and cross-functional teams. Occasional travel may be required.