Customer Service Specialist — Employee-Owned Growth

The Kendall Group; Bridgeville (Allegheny County); On-site; USD 32,000 - 45,000; Full time

Job summary

The Kendall Group in Bridgeville, PA is seeking a Customer Service Specialist to join our Sales team. You will build positive relationships with customers by delivering friendly, accurate service and handling orders with care.

You will enter orders in Eclipse and Salesforce, manage delivery expectations, and support internal and external stakeholders. This entry-level role requires a collaborative mindset and strong communication, organization, and problem-solving skills.

Qualifications

• Associate's degree or equivalent work experience.
• Strong interpersonal and written/verbal communication skills.
• Highly organized with attention to detail and multitasking ability.
• Experience using MS Office in a fast-paced environment.

Responsibilities

• Process telephone orders, faxes and emails from customers promptly.
• Maintain and grow customer sales and gross profits to meet objectives.
• Enter orders into Eclipse and Salesforce and document transactions per procedures.
• Follow up on quotes and provide feedback to outside sales representatives.
• Support customers by leveraging company resources and ensuring issue resolution.

Job description

The Kendall Group in Bridgeville, PA is seeking a Customer Service Specialist to join our Sales team. You will build positive relationships with customers by delivering friendly, accurate service and handling orders with care.

You will enter orders in Eclipse and Salesforce, manage delivery expectations, and support internal and external stakeholders. This entry-level role requires a collaborative mindset and strong communication, organization, and problem-solving skills.