Employee-Owned Customer Service Rep – Fast-Paced Support

Kendall Group; Dayton (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

The Kendall Group in Dayton, OH is seeking an entry-level Customer Service Representative to manage customer queries, process orders, and escalate issues as needed. This onsite role emphasizes delivering excellent service and maintaining positive relationships with customers and vendors across multiple channels.

Responsibilities include quickly responding to inquiries, processing quotes in the business system, preserving detailed records of interactions, and supporting cross-functional teams

Qualifications

• High school diploma or GED required.
• Proficiency in Microsoft Office.
• Excellent verbal and written communication.
• Ability to handle multiple requests in a fast-paced environment.
• Entry level experience accepted.

Responsibilities

• Respond promptly to customer inquiries and requests.
• Process customer orders and quotes in the business system.
• Escalate complaints as needed and coordinate with internal teams.
• Maintain accurate records of customer interactions and transactions.
• Provide vendor portal assistance and help customers and vendors.
• Communicate with customers and vendors across multiple channels.

Skills

Verbal communication

Written communication

Organizational skills

Cross-functional collaboration

Problem-solving

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The Kendall Group in Dayton, OH is seeking an entry-level Customer Service Representative to manage customer queries, process orders, and escalate issues as needed. This onsite role emphasizes delivering excellent service and maintaining positive relationships with customers and vendors across multiple channels.

Responsibilities include quickly responding to inquiries, processing quotes in the business system, preserving detailed records of interactions, and supporting cross-functional teams