Employee-Owned Customer Care Specialist

The Kendall Group, Inc.; Dayton (OH); On-site; USD 30,000 - 42,000; Full time

Job summary

The Kendall Group, Inc. is seeking a Customer Service Representative in Dayton, OH. Reporting to the Inside Sales Manager or Territory Manager, you will handle customer queries, process orders, and manage escalated complaints while maintaining positive relationships through excellent service.

This entry-level role requires a high school diploma or GED and proficiency in Microsoft Office. You will interact with customers and vendors across various channels and support quotes and vendor portal

Qualifications

• Entry-level work experience in customer service.
• Education: High school diploma or GED.
• Proficiency in Microsoft Office.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries.
• Communicate with customers and vendors through various channels.
• Acknowledge and resolve customer complaints.
• Acquire basic product knowledge to assist customers and vendors.
• Participate in sales and product training sessions.
• Process quotes in business system.
• Provide vendor portal assistance to customers.
• Maintain records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with colleagues as necessary.
• Perform other duties and projects as assigned.

Skills

Microsoft Office

Customer service

Education

High school diploma or GED

Job description

The Kendall Group, Inc. is seeking a Customer Service Representative in Dayton, OH. Reporting to the Inside Sales Manager or Territory Manager, you will handle customer queries, process orders, and manage escalated complaints while maintaining positive relationships through excellent service.

This entry-level role requires a high school diploma or GED and proficiency in Microsoft Office. You will interact with customers and vendors across various channels and support quotes and vendor portal