Customer Support Specialist - Entry Level

The Kendall Group; Dayton (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

The Kendall Group in Dayton, OH is seeking an entry-level Customer Service Representative to manage customer inquiries and complaints, process orders, and support sales across multiple channels.

You will build positive relationships with customers and vendors, maintain records, and participate in training sessions to expand product knowledge. This role offers an opportunity to grow within a 100% employee-owned company and a collaborative team environment.

Qualifications

• Entry level position; high school diploma or GED is required.
• Proficiency in Microsoft Office required.
• Excellent verbal and written communication skills are expected.
• Ability to work cross-functionally and manage multiple requests in a fast-paced environment.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers
• Respond promptly to customer inquiries
• Communicate with customers and vendors through various channels
• Acknowledge and resolving customer complaints
• Acquire basic product knowledge to assist customers and vendors
• Participate in sales and product training sessions
• Process quotes in business system
• Provide vendor portal assistance to customers
• Maintain records of customer interactions, transactions, comments, and complaints
• Communicating and coordinating with colleagues, as necessary
• Perform other duties and projects as assigned

Skills

Customer service

Verbal communication

Written communication

Microsoft Office

Multi-tasking

Teamwork

Problem solving

Education

High school diploma or GED

Job description

The Kendall Group in Dayton, OH is seeking an entry-level Customer Service Representative to manage customer inquiries and complaints, process orders, and support sales across multiple channels.

You will build positive relationships with customers and vendors, maintain records, and participate in training sessions to expand product knowledge. This role offers an opportunity to grow within a 100% employee-owned company and a collaborative team environment.