Employee-Owned CSR | Elevate Customer Experience

The Kendall Group, Inc.; Benton Harbor (MI); On-site; USD 32,000 - 38,000; Full time

Job summary

The Kendall Group, Inc. is seeking a Customer Service Representative to handle customer inquiries and complaints, process orders and modifications, and escalate issues across multiple channels. You will maintain positive relationships and deliver excellent service.

This entry-level role requires a high school diploma, strong communication, and the ability to work in a fast-paced environment. Occasional travel to branches may be required.

Qualifications

• Entry-level experience in customer service is acceptable.
• Strong verbal and written communication skills.
• Ability to work cross-functionally in a fast-paced environment.

Responsibilities

• Manage customer queries and complaints.
• Process orders and modifications.
• Escalate complaints across multiple channels.
• Maintain records of customer interactions and transactions.
• Provide vendor portal assistance to customers.
• Communicate with customers and vendors.

Skills

Customer service

Verbal communication

Written communication

Cross-functional teamwork

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The Kendall Group, Inc. is seeking a Customer Service Representative to handle customer inquiries and complaints, process orders and modifications, and escalate issues across multiple channels. You will maintain positive relationships and deliver excellent service.

This entry-level role requires a high school diploma, strong communication, and the ability to work in a fast-paced environment. Occasional travel to branches may be required.