Customer Care & Order Support Specialist

The Kendall Group; Vandalia (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

The Kendall Group is seeking a Customer Service Representative to manage customer inquiries and complaints across multiple channels. You will process orders and quotes, escalate issues when needed, and strive to build strong relationships with customers and vendors from our widespread network of branches.

Reporting to the Inside Sales Manager or Location/Territory Manager, you will acquire product knowledge, participate in trainings, and maintain accurate records while delivering exceptional

Qualifications

• High school diploma or GED required.
• Proficiency in Microsoft Office suite.
• Excellent verbal and written communication skills.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries.
• Communicate with customers and vendors through various channels.
• Acknowledge and resolve customer complaints.
• Acquire basic product knowledge to assist customers and vendors.
• Participate in sales and product training sessions.
• Process quotes in the business system.
• Provide vendor portal assistance to customers.
• Maintain records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with colleagues as necessary.
• Perform other duties and projects as assigned.

Skills

Service Excellence

Results-Driven

Accountability

Problem Solving

Teamwork

Communication Skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The Kendall Group is seeking a Customer Service Representative to manage customer inquiries and complaints across multiple channels. You will process orders and quotes, escalate issues when needed, and strive to build strong relationships with customers and vendors from our widespread network of branches.

Reporting to the Inside Sales Manager or Location/Territory Manager, you will acquire product knowledge, participate in trainings, and maintain accurate records while delivering exceptional