Employee Experience & HR Support Contractor (Remote Fridays)

MarketSource Inc.; Jacksonville (FL); Hybrid; USD 42,000 - 60,000; Full time

Job summary

MarketSource Inc. is seeking an Employee Support Contractor to enhance the employee experience and manage ongoing lifecycle data entry with accuracy. You will ensure timely and exceptional customer service to employees and maintain data integrity in HR systems.

You will enter new hire information, update personal and job data, and handle terminations per state requirements to ensure compliance. Collaboration with HR, Payroll, and Operations is essential, using Salesforce to manage inquiries.

Qualifications

• 2+ years of experience in a customer service-related position.
• Associates degree or two years of applicable experience in customer service.
• Bachelor's degree in Human Resources, Business, and Accounting preferred.
• Strong work ethic, personal integrity and character, positive attitude.
• Work in-office in Jacksonville, FL with the option to be remote on Friday.

Responsibilities

• Deliver excellent customer service experience to employees.
• Enter all new hire information to employee record in HRM system ensuring accuracy.
• Process data entry updates of personal data, and job data changes.
• Process terminations according to state specific requirements to ensure compliance.
• Serve as primary contact for employee issues, and resolve payroll and policy issues with a goal of ensuring customer satisfaction and timely resolution.
• Partner with HR, Payroll and Operations Leadership to resolve employee issues.
• Use Salesforce case management tool for supporting employee phone and email inquires.

Skills

Engage employees

Team collaboration

Adaptability

Communication skills

Prioritization

Policy knowledge

Written/oral communication

Interpersonal skills

Confidentiality

Decision making

Education

Associate degree

Two years applicable experience

Bachelor's degree preferred

Tools

Salesforce

Job description

MarketSource Inc. is seeking an Employee Support Contractor to enhance the employee experience and manage ongoing lifecycle data entry with accuracy. You will ensure timely and exceptional customer service to employees and maintain data integrity in HR systems.

You will enter new hire information, update personal and job data, and handle terminations per state requirements to ensure compliance. Collaboration with HR, Payroll, and Operations is essential, using Salesforce to manage inquiries.