Employee Support Contractor

MarketSource; Jacksonville (FL); Hybrid; USD 20,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Life insurance

Disability benefits

PTO

Job summary

MarketSource is seeking an Employee Support Contractor in Jacksonville, FL to deliver exceptional customer service to employees and manage employee records. The role focuses on accurate data entry, timely responses, and collaboration with HR, Payroll, and Ops leadership to resolve employee issues.

Remote option is available on Fridays, with in-office work the rest of the week; requires strong communication, confidentiality, and a team-oriented mindset to maintain data integrity across HR systems.

Qualifications

• 2+ years’ experience in a customer service-related position
• Associates degree or two years of applicable experience in customer service
• Bachelor's degree in Human Resources, Business, and Accounting preferred
• Strong work ethic, personal integrity and character, positive attitude
• Work in-office in Jacksonville, FL with the option to be remote on Friday

Responsibilities

• Deliver excellent customer service experience to employees
• Enter all new hire information to employee record in HRM system ensuring accuracy
• Process data entry updates of personal data, and job data changes
• Process terminations according to state specific requirements to ensure compliance
• Serve as primary contact for employee issues, and resolve payroll and policy issues with a goal of ensuring customer satisfaction and timely resolution
• Partner with HR, Payroll and Operations Leadership to resolve employee issues
• Use Salesforce case management tool for supporting employee phone and email inquiries

Skills

Customer service

Communication

Team player

Relationship building

Problem solving

Confidentiality

Decision making

Adaptability

Attention to detail

Education

Associates degree

Two years experience

Bachelor's degree preferred

Tools

Salesforce

HRM system

Payroll systems

Job description

Overview

Employee Support Contractor

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, andestablishinga rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Responsibilities

Summary

TheEmployee SupportContractoris responsible forsupportingthe employeeexperience and ongoing lifecycle management. Providingtimelyand exceptional customer service to our employees. Responsible for data entry of employee records with an overall focus on data collection and data integrity.Supports the employee with a primary focus on customer service whilerepresentingprofessionalism within all relationships.

Essential JobFunctions:

• Deliver excellent customer service experience to employees

• Enter all new hire information to employee record in HRM system ensuring accuracy

• Process data entry updates of personal data, and job data changes

• Process terminations according to state specific requirements to ensure compliance

• Serve as primary contact for employee issues, and resolve payroll and policy issues with a goal of ensuring customer satisfaction andtimelyresolution

• Partner with HR, Payroll and Operations Leadership to resolve employee issues

• Use Salesforce case management tool for supporting employee phone and email inquires

Qualifications

Required Knowledge,Skillsand Abilities:

• Ability to engage employees andestablishrelationships.

• Ability to work as part of a team and contribute to the success of a group.

• Ability to work in a changing environment and adapt to the needs of the business.

• Excellent communication and relationship building skills

• Ability to prioritize, organize, problem solve, meet deadlines and goals

• Thorough knowledge of business policies and human resource practices

• Excellent written/oral communication and interpersonal skills

• Ability to build strong partnerships with all internal customers

• Integrity and ability tomaintainconfidentiality and personal credibility

• Action and detail oriented; able to prioritize while handling multiple tasks

• Quick and strong decision-making skills

Job Requirements:

• 2 + years’ experience in a customer service-related position

• Associates degree or two years of applicable experience in customer service

• Bachelor'sdegree in Human Resources, Business, and Accounting preferred

• Strong work ethic, personal integrity and character, positive attitude

• Work in-office in Jacksonville, FL with theoptionto be remote on Friday

Additional Information

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email [e-mail].

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to specific elections, plan, or program terms.

This role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable, in accordance with the Los Angeles County Fair Chance Ordinance for Employers, Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position, as outlined above, may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others. Individual compensation offered for this position will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Posted Salary Range

Starting from USD $20.00/Yr.