Employee Relations Specialist

Swipejobs; United States; On-site; USD 75,000 - 110,000; Full time

Job summary

Swipejobs is seeking an experienced Employee Relations Specialist to provide administrative and employee relations support to the Employee Relations and HR Business Partner teams. This role reports to the Senior Manager of Employee Relations and serves as a key first point of contact for employee relations inquiries received through email and ServiceNow.

We expect you to handle investigations, severance tracking, unemployment matters, accruals, payments, and HR data with a high degree of

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field, or equivalent experience.
• Minimum 5 years of HR experience with a focus on Employee Relations.
• Strong experience handling sensitive and confidential matters.
• Highly organized with attention to detail and follow-through.
• Ability to work independently while collaborating with HR, Payroll, Legal, Finance, and other teams.
• Strong judgment and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage competing priorities and adapt to changing workloads.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Experience with Workday, ServiceNow, and CaseBuilder preferred.

Responsibilities

• Serve as a first point of contact for Employee Relations inquiries via ServiceNow and email.
• Respond to inquiries within 24 hours or less.
• Calculate severance and pro-rated bonuses; maintain accurate tracking.
• Prepare severance upload files and coordinate with Payroll.
• Track payment activity and monthly accruals.
• Coordinate outplacement services and process related invoices.
• Respond to unemployment claims, state inquiries, questionnaires, and appeals.
• Provide benefit information to third-party vendors.
• Maintain records of employee discipline across HR systems.
• Audit termination processes weekly in Workday.
• Assist with audits related to overtime disputes and timekeeping.
• Gather timekeeping information with Payroll and Internal Audit.
• Assist investigations involving employee relations matters and with litigation support.
• Research federal/state employment regulations; help update policies.
• Answer questions on HR policies and employee relations matters.
• Provide administrative support to the Employee Relations team.

Skills

Employee Relations

Excel

Workday

ServiceNow

CaseBuilder

Communication

Education

Bachelor's degree in HR or related field

PHR/SPHR certification preferred

Tools

Workday

ServiceNow

CaseBuilder

Job description

Start Time: 7:00 or 8:00 AM MT/CT

Core Business Hours: 9:00 AM–3:00 PM MT

Position Overview

We are seeking an experienced Employee Relations Specialist to provide administrative and employee relations support to the Employee Relations and HR Business Partner teams. This role will report to the Senior Manager of Employee Relations and serve as a key first point of contact for employee relations inquiries received through email and ServiceNow.

Key Responsibilities

• Serve as a first point of contact for Employee Relations inquiries received through ServiceNow and email.
• Respond to Employee Relations inquiries within 24 hours or less.
• Calculate estimated severance payments and pro-rated bonus amounts and maintain accurate tracking.
• Prepare severance upload files and coordinate with Payroll as needed.
• Track payment activity and monthly financial accruals.
• Coordinate outplacement services for impacted associates and process related invoices.
• Respond to unemployment claims, state inquiries, questionnaires, and appeals through the appropriate systems.
• Provide benefit information and documentation to third-party vendors as needed.
• Maintain accurate records of employee discipline across relevant HR systems and files.
• Perform weekly audits of termination processes to ensure timely completion in Workday.
• Support audits related to overtime disputes, timekeeping discrepancies, and reported hours.
• Partner with Payroll and Internal Audit to gather and analyze timekeeping information.
• Assist with investigations involving employee relations matters, including discrimination, harassment, and workplace concerns.
• Assist the Legal team with gathering employee files and information related to litigation.
• Conduct preliminary research on federal and state employment regulations and assist with updates to policies and processes.
• Respond to employee and management questions regarding HR policies and employee relations matters.
• Provide administrative and project support to the Employee Relations team as assigned.
• Handle confidential employee information with discretion and professionalism.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent experience.
• Minimum 5 years of Human Resources experience with a focus on Employee Relations.
• Strong Employee Relations experience with the ability to handle sensitive and confidential matters.
• Highly organized with excellent attention to detail and follow-through.
• Ability to work independently while effectively collaborating with HR, Payroll, Legal, Finance, and other teams.
• Strong judgment and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage competing priorities and adapt to changing workloads.
• Strong proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.
• Experience with Workday, ServiceNow, and CaseBuilder preferred.
• Experience with other large HR/ERP systems may be considered in place of specific system experience.
• PHR or SPHR certification is preferred.

The ideal candidate will have hands-on Employee Relations experience and be comfortable stepping into a fast-paced environment with minimal training. Strong Excel and reporting skills are important, as is experience managing employee relations inquiries, severance tracking, unemployment matters, accruals, payments, and HR data.

Experience with Workday, ServiceNow, CaseBuilder, or similar HR/ERP systems is highly valued.

• All interviews for this role will be conducted on camera with both Swipejobs and the client and will be recorded for future reference.
• We are unable to sponsor applicants requiring work authorization or visas for positions currently available. Only candidates who already possess the legal right to work in the United States will be considered.
• California residents will not be considered for this opportunity.