Employee Support Contractor

MarketSource Inc.; Jacksonville (FL); Hybrid; USD 42,000 - 60,000; Full time

Job summary

MarketSource Inc. is seeking an Employee Support Contractor to enhance the employee experience and manage ongoing lifecycle data entry with accuracy. You will ensure timely and exceptional customer service to employees and maintain data integrity in HR systems.

You will enter new hire information, update personal and job data, and handle terminations per state requirements to ensure compliance. Collaboration with HR, Payroll, and Operations is essential, using Salesforce to manage inquiries.

Qualifications

• 2+ years of experience in a customer service-related position.
• Associates degree or two years of applicable experience in customer service.
• Bachelor's degree in Human Resources, Business, and Accounting preferred.
• Strong work ethic, personal integrity and character, positive attitude.
• Work in-office in Jacksonville, FL with the option to be remote on Friday.

Responsibilities

• Deliver excellent customer service experience to employees.
• Enter all new hire information to employee record in HRM system ensuring accuracy.
• Process data entry updates of personal data, and job data changes.
• Process terminations according to state specific requirements to ensure compliance.
• Serve as primary contact for employee issues, and resolve payroll and policy issues with a goal of ensuring customer satisfaction and timely resolution.
• Partner with HR, Payroll and Operations Leadership to resolve employee issues.
• Use Salesforce case management tool for supporting employee phone and email inquires.

Skills

Engage employees

Team collaboration

Adaptability

Communication skills

Prioritization

Policy knowledge

Written/oral communication

Interpersonal skills

Confidentiality

Decision making

Education

Associate degree

Two years applicable experience

Bachelor's degree preferred

Tools

Salesforce

Job description

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Job Summary:

The Employee Support Contractor is responsible for supporting the employee experience and ongoing lifecycle management. Providing timely and exceptional customer service to our employees. Responsible for data entry of employee records with an overall focus on data collection and data integrity. Supports the employee with a primary focus on customer service while representing professionalism within all relationships.

Essential Job Functions:

• Deliver excellent customer service experience to employees
• Enter all new hire information to employee record in HRM system ensuring accuracy
• Process data entry updates of personal data, and job data changes
• Process terminations according to state specific requirements to ensure compliance
• Serve as primary contact for employee issues, and resolve payroll and policy issues with a goal of ensuring customer satisfaction and timely resolution
• Partner with HR, Payroll and Operations Leadership to resolve employee issues
• Use Salesforce case management tool for supporting employee phone and email inquires

Required Knowledge, Skills and Abilities:

• Ability to engage employees and establish relationships.
• Ability to work as part of a team and contribute to the success of a group.
• Ability to work in a changing environment and adapt to the needs of the business.
• Excellent communication and relationship building skills
• Ability to prioritize, organize, problem solve, meet deadlines and goals
• Thorough knowledge of business policies and human resource practices
• Excellent written/oral communication and interpersonal skills
• Ability to build strong partnerships with all internal customers
• Integrity and ability to maintain confidentiality and personal credibility
• Action and detail oriented; able to prioritize while handling multiple tasks
• Quick and strong decision-making skills

Job Requirements:

• 2 + years’ experience in a customer service-related position
• Associates degree or two years of applicable experience in customer service
• Bachelor's degree in Human Resources, Business, and Accounting preferred
• Strong work ethic, personal integrity and character, positive attitude
• Work in-office in Jacksonville, FL with the option to be remote on Friday