Employee Communications & Offboarding Specialist

Atoms; Dallas (TX); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life and disability保险

401(k)

Health Savings Account (HSA)

Flexible Spending Accounts

Discretionary vacation days

8 paid holidays per year

Job summary

Atoms is seeking an Employee Communications Coordinator in Dallas to support the HR team by communicating termination decisions to hourly staff with professionalism and empathy. The role requires onsite presence and involves handling Zendesk tickets, responding to inquiries, and escalating sensitive issues when needed.

You will maintain documentation, assist with status changes, and support HR initiatives while ensuring confidentiality and adherence to company policy.

Qualifications

• High school diploma or equivalent required.
• Experience in Human Resources, employee support, or customer service.
• Strong written and verbal communication skills.
• Ability to communicate empathetically in difficult conversations.
• Experience managing multiple priorities and high-volume communications.
• Strong organizational and documentation skills.
• Ability to maintain confidentiality and professionalism.
• Experience with Zendesk or ticketing platforms preferred.
• Proficiency in Google Workspace.
• Friendly, calm, and professional demeanor.

Responsibilities

• Communicate separation decisions to hourly employees as directed by HR leadership.
• Conduct separation conversations professionally, respectfully, and empathetically.
• Provide employees with general next-step information regarding final pay, company property return, and offboarding procedures.
• Maintain accurate documentation related to separation communications.
• Serve as frontline point of contact for employee questions and workplace concerns.
• Curate responses to inquiries through Zendesk and other channels.
• Escalate sensitive concerns to HR Generalists or HR leadership as appropriate.
• Maintain confidentiality while handling employee information.
• Support employees with general HR process navigation and resource guidance.
• Maintain organized documentation related to employee communications and case tracking.
• Assist with tracking and updating employee status changes.
• Support HR administrative projects and communication initiatives.
• Manage employee cases in Zendesk with SLA compliance.
• Work cross-functionally across departments and platforms.

Skills

Written communication

Verbal communication

Empathy in conversations

Multi-tasking

Confidentiality

Zendesk experience

Google Workspace

Onsite coordination

Customer service

Organizational skills

Education

High school diploma or equivalent

Tools

Zendesk

Google Workspace

Job description

Atoms is seeking an Employee Communications Coordinator in Dallas to support the HR team by communicating termination decisions to hourly staff with professionalism and empathy. The role requires onsite presence and involves handling Zendesk tickets, responding to inquiries, and escalating sensitive issues when needed.

You will maintain documentation, assist with status changes, and support HR initiatives while ensuring confidentiality and adherence to company policy.