Employee Benefits Client Success Specialist

MetLife; BLOOMINGTON (MN); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Annual incentive compensation

Health insurance

401(k) with employer matching

Job summary

MetLife is seeking a Client Service Consultant (CSC) in the U.S. benefits space. You will complete a 4-month training program and then support multiple Regional Market clients with administrative and client service duties in group insurance.

This role emphasizes collaboration with brokers and partners and delivering an excellent end-to-end customer experience. As part of the Group Benefits team, you will develop expertise in MetLife products, services, platforms, and processes, while honing

Qualifications

• Excellent organizational, interpersonal, and communication skills, both written and verbal.
• Ability to work autonomously, manage multiple tasks, prioritize deadlines appropriately and remain flexible.
• General understanding of U.S. economy and employee benefits industry.
• Proficient with Microsoft Office software and AI enabled tools.
• Self-motivated to learn more about the business and be proactive in personal development.

Responsibilities

• Complete required MetLife training programs, including successful graduation from the Service Academy Program.
• Partner with an experienced mentor to gain hands-on knowledge of MetLife products, services, platforms, and customer relationships.
• Develop expertise in MetLife Group Benefits offerings, systems, and service processes.
• Strengthen core competencies in customer service, communication, project management, relationship management, and consultative problem-solving.
• Support customer accounts by collaborating with internal and external partners, delivering solutions, and enhancing the end-to-end customer experience.
• Contribute to business operations through client audits, strategic planning, reporting and trend analysis, while leveraging approved AI tools to improve efficiency and validate outputs.

Skills

Organizational skills

Communication skills

Autonomy

Industry knowledge (US benefits)

Microsoft Office & AI tools

Self-motivated learning

Tools

Microsoft Office

AI-enabled tools

Job description

MetLife is seeking a Client Service Consultant (CSC) in the U.S. benefits space. You will complete a 4-month training program and then support multiple Regional Market clients with administrative and client service duties in group insurance.

This role emphasizes collaboration with brokers and partners and delivering an excellent end-to-end customer experience. As part of the Group Benefits team, you will develop expertise in MetLife products, services, platforms, and processes, while honing