Employee Benefits Client Growth & Service Manager

The Standard; Columbus (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan with company matching

Annual incentive bonus plan

Paid time off: 11 holidays, 2 wellness

Volunteer hours up to 8 annually

Job summary

The Standard is seeking an experienced sales/service leader to drive customer service strategies in the Employee Benefits division. You will work with the Director of Field Service to align service plans with the overall sales vision, developing office-specific business plans for profitability, persistency and growth.

You will lead a team to deliver exceptional service, focusing on customer lifecycle, renewals, and broker interactions, while ensuring alignment with company goals and industry

Qualifications

• Bachelor’s degree in Business or related field.
• 3–5 years of supervision experience in Employee Benefits preferred.
• Life and Disability insurance licenses for all states in the assigned territory and NY.
• Personal automobile with adequate insurance and safe driving record.

Responsibilities

• Develop customer service strategies to drive growth, profitability and retention within the Employee Benefits Sales and Service Office.
• Lead and motivate staff to maintain strong customer focus throughout the lifecycle.
• Provide leadership to staff to manage their client base toward renewals and profitability.
• Review, negotiate and resolve complex service issues; attend broker/customer visits with Account Managers.

Skills

Leadership

Strategic planning

Employee benefits knowledge

Education

Bachelor’s degree in Business or related field

Job description

The Standard is seeking an experienced sales/service leader to drive customer service strategies in the Employee Benefits division. You will work with the Director of Field Service to align service plans with the overall sales vision, developing office-specific business plans for profitability, persistency and growth.

You will lead a team to deliver exceptional service, focusing on customer lifecycle, renewals, and broker interactions, while ensuring alignment with company goals and industry