Employee Benefits Growth & Service Lead

The Standard; Detroit (MI); On-site; USD 63,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan with company match

Annual incentive bonus

Paid time off & holidays

Parental leave

Volunteer time

Job summary

The Standard in Detroit is seeking a motivated supervisor to drive growth, profitability and retention through customer service strategies and team execution in the Employee Benefits Sales and Service Office.

You will collaborate with the Director of Field Service and the Employee Benefits Sales Manager to align service strategies with the overall sales vision, guiding staff to achieve long‑term profitability and steady office growth.

Qualifications

• Bachelor’s degree in Business or related field.
• 3–5 years of supervision experience in Employee Benefits or equivalent.
• Life and Disability insurance license for all states within the office’s territory and NY.
• Personal automobile is available for business use with adequate insurance and a safe driving record.

Responsibilities

• Develop and implement a business plan for assigned offices to maintain profitability and growth.
• Lead and motivate staff to keep customers at the center of the life cycle.
• Provide leadership to staff to manage their client blocks toward successful renewals.
• Review, negotiate and resolve complex service issues escalated by staff and customers; accompany Account Managers to broker/customer visits.

Skills

Leadership

Team supervision

Strategic planning

Customer relationship

Education

Bachelor’s degree in Business or related field

Job description

The Standard in Detroit is seeking a motivated supervisor to drive growth, profitability and retention through customer service strategies and team execution in the Employee Benefits Sales and Service Office.

You will collaborate with the Director of Field Service and the Employee Benefits Sales Manager to align service strategies with the overall sales vision, guiding staff to achieve long‑term profitability and steady office growth.