Employee Benefits Associate | Client Service Trainee

USI Insurance Services; Raleigh (NC); Hybrid; USD 54,000 - 70,000; Full time

Benefits offered by this job

Mentorship program

Competitive benefits

Networking events

Job summary

USI Insurance Services in Raleigh, NC offers an 18-month Employee Benefits Career Track Program designed for recent graduates seeking a career in client service and employee benefits. You’ll gain hands-on experience supporting account teams, handling client needs, and learning how benefit programs are managed daily.

Participants work with HR, Benefits Managers, and senior leaders, benefiting from mentorship, structured training, and networking opportunities, including USI Gives Back, while

Qualifications

• Earned a bachelor’s degree within the past two years.
• Desire to learn and take on new challenges.
• Strong organizational and time management skills.
• Attention to detail and ability to meet deadlines.
• Clear communication and teamwork.
• Problem-solving mindset and initiative.
• Comfort with asking questions while learning.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint).

Responsibilities

• Gain hands-on experience supporting all aspects of employee benefits account management while partnering with client service teams across a variety of clients and industries.
• Support day-to-day account management activities across a variety of clients and industries.
• Assist with client service requests, including ID cards, coverage materials, and plan documentation.
• Gather, organize, and maintain client census data to support the renewal process.
• Review insurance contracts and plan documents for accuracy and completeness.
• Help resolve enrollment issues, billing inquiries, and escalated claims alongside your team.
• Coordinate applications, forms, and documentation required to implement and update insurance coverage.
• Create client-facing materials for meetings, including benefit summaries, guides, and presentation content.
• Participate in internal and external client meetings to learn how teams build relationships and deliver solutions.

Skills

Client service

Communication

Time management

Organization

Detail orientation

Teamwork

Initiative

Curiosity

Education

Bachelor’s degree

Tools

Excel

Word

PowerPoint

Job description

USI Insurance Services in Raleigh, NC offers an 18-month Employee Benefits Career Track Program designed for recent graduates seeking a career in client service and employee benefits. You’ll gain hands-on experience supporting account teams, handling client needs, and learning how benefit programs are managed daily.

Participants work with HR, Benefits Managers, and senior leaders, benefiting from mentorship, structured training, and networking opportunities, including USI Gives Back, while